Brit 'dumped' in Thailand after his flight home is cancelled

[scorecard]

54 minutes ago, hotandsticky said:

 

Agree with that.

 

I used them earlier this year purely on price of Premium Economy when they launched.

 

Budget does not work for long haul. I will not use them again.

But operationally it can work.

 

I flew AirAsia from Chiang Mai to Kuala Lumphur to Sydney in Nov 2019. I'm in a wheelchair.

 

AirAsia supvr., walking around the departure lines at Chiang Mai spottted me with wheelchair, she quickly asked if I was checking-in for the KL flight, I confirmed and within 2 minutes she had 2 young assistants on the spot with the AirAsia w'chair (mine was packed up to be checkin-in). They got me comfortable quickly and then to a more distant check-in desk and check-in quickly completed. She realized my Thai son and his family (his wife and 3 kids) were with me, she asked if I wanted to wait or go straight onto the aircraft? There wasn't a lot f time to spare so I said 'go the the a'craft now please'. AA lady tasked one of the young attendants to get me onto the a'craft, all done smoothly and politely and with care for my comfort. At KLIA an attendant waiting at a'craft door to take me to the AA lounge, staff at lounge very caring and polite. Back onto a'craft, hosties politely checked several time if I needed a toilet break etc. All meals excellent. Just before arrival at Sydney International a polite hostie asked me to remain seated for a few minutes. Two young attendants slipped into the a'craft as soon as the door was open. They knew where I was seated, they came over and politely explained the procedure and checked what luggage etc., I had. Ten minutes later one girl returned to my seat to explain my chair was being unpacked just outside the a'craft door. All done smoothly and politely. As soon as 90+% of the passsengers had alighted they started to move me slowly to the a'craft door and then carefully into my w'chair. They exlained the procedure well; one girl would stay with me and the other girl would get quickly to the passport arrival desk and get my passport ready to be processed, then she went (with a phto of the luggae stickers on my boarding pass) to retrieve my 2 suitcases. On arrival at passport desks a border force official quickly noticed me (by my p'port photo) and came over to return my p'port and checked if the AA staff were taking care of me OK. I confirmed YES. As soon as we got about 15 meters past the p'port desk the second AA girl was waiting with my 2 cases. During all of this the girl who stayed with me had asked if I had relatives or a car service booked to meet me at the a'port. I gave her the name and tel. no of the car service. She called them and they advised the car was caught in traffic and it would be arrving at Inter airport arrivals in about 20 minutes. AA girls asked if I would like to get a quick coffee and a snack. I said yes and we all had coffee and a snack. Car arrived, AA girls got me into the car made sure I was comfortable. All done.

 

The entire trip was pleasant and well organized; 10+/10.

 

Sure things have changed since because of Covid- 19, however when it's all operating again smoothly I would have no hesitation to use AA for same/any trip. 

[Mr Meeseeks]

This has all the makings of another incredible story a la the Tham Luang cave rescue. 

 

I hope he makes it out alive. 

[scorecard]

2 hours ago, 2baht said:

Ah, the cheapest flight, how much did you save? ????

Well the most expensive flights can turn into a nightmare also - TG!

[2baht]

11 minutes ago, scorecard said:

Well the most expensive flights can turn into a nightmare also - TG!

TG has been a disaster for 10 years.

[ThailandRyan]

4 minutes ago, 2baht said:

TG has been a disaster for 10 years.

Yet in today's BP they are hoping to get resurrected as one of the top 10 carriers...laughable.

[2baht]

4 minutes ago, ThailandRyan said:

Yet in today's BP they are hoping to get resurrected as one of the top 10 carriers...laughable.

They were the once best airline for many years but ran it into the ground and bankruptcy. Play thing of the connected, influencial and hiso!

[ThailandRyan]

3 minutes ago, 2baht said:

They were the once best airline for many years but ran it into the ground and bankruptcy. Play thing of the connected, influencial and hiso!

At one time I would fly them. The day they moved me from my first class seat to make room for someone important, I never returned to fly with them again.  Made me miss a connecting flight in Los Angeles because they bumped me to the next flight....ludicrous.

[richard_smith237]

5 hours ago, Pouatchee said:

I just can't feel anything for this guy. Strap your boots on and get on with it. Party for 10 weeks and now wants pity. It sucks to be him, but it is not really news worthy IMHO.

A very harsh outlook which highlights you as somewhat of a tool !!

 

The guy budgeted for a holiday.... Purchased a well priced ticket in advance.

 

Now the airline has cancelled the flight without providing a viable alternative option.

 

The tourist is now stuck with no reasonable return flight home, flights are currently extortionate and well beyond any budget he may have accounted for. 

 

The tourist is now going to go well above budget to travel home for no fault of his own... then we have these guys saying... I feel nothing for this guy !!!... 

 

 

IF an airline is going to cancel a flight the ONLY fair option is to provide an alternative ‘similar’ means of transport as close to the travel date and time as possible.

 

Any Airline which simply ‘cancels’ flights and just says ‘you can apply for a refund’ is operating despicably IMO and they should be held accountable. 

 

 

[richard_smith237]

4 hours ago, SAFETY FIRST said:

Omg, it's the end of the world. 

Find yourself low on funds towards the end of a holiday you’d closely budgeted for and see how you feel when an airline simply cancels your flight and does not provide any alternative solution. 

 

Your comment is wholly unsympathetic and nasty. 

[Letseng]

2 hours ago, OnTheLash said:

Not sure if Scoot are even flying that route anymore. I looked a while back and there were no available flights.

 

Booking through a third party can be a problem in situations like this.

 

It doesn't always pay to go for the cheapest flight.

 

I use Skyscanner to see what is available and then go straight to the Airline.

 

In my opinion the best 2 options for Bangkok are EVA and Thai direct, booked through the airline. Less can go wrong.

 

Emirates or Qatar not bad options as well. 

 

 

 

 

I understand they no longer fly this route. 

[Puccini]

3 hours ago, Letseng said:

Nothing to do with Scoot. He bought from lastminute.com. Never buy through an agent.

It was a scheduled flight of Scoot, a subsidiary company of Singapore airlines. Why does the flight cancellation have nothing to do with Scoot?

[GinBoy2]

As some of you know I work for Delta and at my station we service United as well.

I've lost count how many times I've stood in front of passenger explaining to them, when stuff happens and they booked through a third party there is little we can do to help and they need to contact the 'website' they booked through.

Most of these website booking tools don't even have an option to call anyone, just send an email, and "we'll respond with 48 hours"

That really helps when you are at the airport staring at a cancelled flight. Thing is you don't even save any money using these folks. Use them as a price comparison tool then book directly with the airline.

 

The other think to note is when you use a Low Cost Carrier(LCC) they are point to point carriers.

 

Part of the whole model of LCC's is they don't have interline agreements so they can't put you on another airline.

 

At my station we have Allegiant, if they cancel no way you are getting on any UA, DL or AA flights outta here, you're on your own.

 

So, sucks to be him, but these are the choices he made and now it's time to flex his credit card and buy another ticket. 

 

'Trapped' is just a ridiculous tabloid headline, no one here is trapped, just unfortunately out of pocket

 

Oh I forgot another gem with LCC's. Never lose your bags with them. If your bag gets lost or delayed we use a tool called Worldtracer and your bags once found get put on any airline to get them to your destination. 

LCC's not so much. They don't participate in Worldtracer and if they get lost they are probably lost forever

Edited September 7, 2022 by GinBoy2

[ed strong]

His flight is not til the 11th of this month, surely the company will offer an alternative flight / refund, or route back, they / he still has a few days to sort. I wouldnt be panicking yet.

 

My only experience with a cancelled flight was with British airways ( i had an emergency in Thailand and it was the only ticket available at short notice) I paid £1,200 for an economy ticket, went to the airport to be told the flight was fully booked. Anyway i received about 500 euro compensation in the form a credit card and an alternative flight the same day to Austria and then connection to Bangkok. To be fair i had to propose this option as BA  officially moved me onto their next flight 24 hr later.

[Letseng]

4 hours ago, scubascuba3 said:

Usually airline has to provide another flight, or you find an alternate flight and charge them. That maybe just EU airlines so need to check

Problem comes when you book through a 3rd party. 3rd party has to get the new flight.

[Hummin]

If this is a problem worth being news, people do not have many problems in life. 
 

Buy tickets with credit card with insurane, or through respective and respected agents or airlines and you will never have any problems like this. Or just have a valid travel insurance that covers incidents like this. 

[steven100]

2 hours ago, Mac Mickmanus said:

Scot were offering extremely low fares to the U.K , 4000 Baht from Thailand

I've never heard of Scot Airlines  ....   where are they from  ?

[richard_smith237]

The airlines are getting away with a lot of poor service at the moment....  

 

In the past couple of months I’ve had:

- Qatar Airways - in Doha: connecting flight delayed by 7 hours (meaning a 9 hr layover).

- Turkish - in Istanbul: Denied boarding (connecting flight full) travel delayed by 24 hrs

- Emirates - in UK: 9 hour delay, missed connection, +36 hrs delay to Thailand arrival (EUR 600 compensation is apparently coming).

 

Many of these issues are perhaps unavoidable - the issue is the poor communication from the airlines.

Emirates were ok. Qatar and Turkish hideous. 

 

But to cancel a flight completely and not offer a solution is outrageous. 

[richard_smith237]

4 minutes ago, steven100 said:

2 hours ago, Mac Mickmanus said:

Scot were offering extremely low fares to the U.K , 4000 Baht from Thailand

I've never heard of Scot Airlines  ....   where are they from  ?

Scoot Airlines (Singapore Airlines budget carrier)...   Or were you trying to be a wisea$$ ?

[Mac Mickmanus]

7 minutes ago, steven100 said:

I've never heard of Scot Airlines  ....   where are they from  ?

They are the budget arm of Singapore airlines and they  had cheap flights to London now and again 

[richard_smith237]

6 minutes ago, Hummin said:

If this is a problem worth being news, people do not have many problems in life. 
 

Buy tickets with credit card with insurane, or through respective and respected agents or airlines and you will never have any problems like this. Or just have a valid travel insurance that covers incidents like this. 

Wrong...     It took Qatar Airlines over 5 months to return £1800 I’d paid for a flight they cancelled. 

 

I’m still fighting with Turkish over compensation for a denied boarding claim. 

Qatar are refusing any compensation for a 7 hour change in schedule of a connecting flight, I was not even notified of the change which they’d made two days before hand. 

 

Emirates had a major delay which impacted my arrival at destination by over 36 hours. 

 

 

Saying you will ‘never have problems’ just because you pay with a credit card is utter tosh... 

IF you fly a lot at the moment, there is a possibility you will face issue...  such as cancelled flights, massive delays, denied boarding due to over booking (fewer flights, more of them full to the brim), then there are all the baggage issues... 

 

 

And.. what will travel insurance give him ????  a refund on his costs.. 

It will not allow him to book a more expensive fight because his existing flight was cancelled, it just guarantees him refund if the airline refuses. 

 

 

[GinBoy2]

4 minutes ago, richard_smith237 said:

<snip>

 

But to cancel a flight completely and not offer a solution is outrageous. 

You might like to read my previous post.

 

That's the risk you take when you take a point to point LCC.

They have no alternative solution to offer other than give you your money back.

No interline agreement, means no other options. 

 

Just be aware of that and if you're OK with the risk go for it

[steven100]

4 minutes ago, richard_smith237 said:

Scoot Airlines (Singapore Airlines budget carrier)...   Or were you trying to be a wisea$$ ?

   sorry,  I'll just get my coat 

[2baht]

33 minutes ago, Letseng said:

I understand they no longer fly this route. 

But they still managed to sell him the ticket! ????

[Hummin]

6 minutes ago, richard_smith237 said:

The airlines are getting away with a lot of poor service at the moment....  

 

In the past couple of months I’ve had:

- Qatar Airways - in Doha: connecting flight delayed by 7 hours (meaning a 9 hr layover).

- Turkish - in Istanbul: Denied boarding (connecting flight full) travel delayed by 24 hrs

- Emirates - in UK: 9 hour delay, missed connection, +36 hrs delay to Thailand arrival (EUR 600 compensation is apparently coming).

 

Many of these issues are perhaps unavoidable - the issue is the poor communication from the airlines.

Emirates were ok. Qatar and Turkish hideous. 

 

But to cancel a flight completely and not offer a solution is outrageous. 

Is it airport problem or a airline problem? Most cases with delays after covid, have mostly been airport problems with low capacity as far I know. 

[steven100]

2 minutes ago, Mac Mickmanus said:

They are the budget arm of Singapore airlines and they  had cheap flights to London now and again 

but there's no Scot  airlines registered ...

[steven100]

8 minutes ago, richard_smith237 said:

Scoot Airlines (Singapore Airlines budget carrier)...   Or were you trying to be a wisea$$ ?

yes,  I used them a few years back several times from DMK-OOL direct  ( Cooloongatta : GC Aust )

They were ok ....   just another budget job. 

[Mac Mickmanus]

 

   You do have my slight sympathies , not my full sympathies though .

   I had a return flight back to the U.K and China Air just cancelled my flight back to the U.K and cancelled the route entirely  .

   Then Thailand closed all public transport down and I was unable to get to Bangkok for another flight (at my own expense) to fly home .

    Then the U.K imposed entry restrictions into the U.K where I had to spend 10 days in hotel quarantine at a cost of 2500 Quid  .

  

[bkk6060]

 

In reality, he is lucky he was offered his money back from a low budget airline..

[Hummin]

9 minutes ago, richard_smith237 said:

Wrong...     It took Qatar Airlines over 5 months to return £1800 I’d paid for a flight they cancelled. 

 

I’m still fighting with Turkish over compensation for a denied boarding claim. 

Qatar are refusing any compensation for a 7 hour change in schedule of a connecting flight, I was not even notified of the change which they’d made two days before hand. 

 

Emirates had a major delay which impacted my arrival at destination by over 36 hours. 

 

 

Saying you will ‘never have problems’ just because you pay with a credit card is utter tosh... 

IF you fly a lot at the moment, there is a possibility you will face issue...  such as cancelled flights, massive delays, denied boarding due to over booking (fewer flights, more of them full to the brim), then there are all the baggage issues... 

 

 

And.. what will travel insurance give him ????  a refund on his costs.. 

It will not allow him to book a more expensive fight because his existing flight was cancelled, it just guarantees him refund if the airline refuses. 

 

 

Sorry, I travelled alot in my life, and never had any problems with any airline, or insurance company. 
 

I understand there are problems when Airlines deny responsibility out of numerous reasons, and my insurance company have always worked out things for me if there was any. 
 

However I mostly fly on full flex tickets, use my Visa card to pay, and have decent yearly travel insurance to back me up. 

[Mac Mickmanus]

13 minutes ago, steven100 said:

but there's no Scot  airlines registered ...

They don't seem to be operating these days , that's why the guy cannot fly back