Wise transfers

[Dario]

since about 15 months or so I use Wise to get my pension from Germany to Thailand.

somebody in Germany had to pay me 24'990 THB and I gave him my Bangkok Bank bank account.

I received a message from Wise and I was told that that somebody had sent me the money but in order to identify myself I had to send them a picture of my passport and a facial picture. I did as requested and moments later I received a message from Wise that the money had been put on my account and the money is ready to use.

Well, Wise never transferred that money to my bank account that somebody had indicated to Wise.

Now, where is the money?

the somebody, my customer had used his credit card to put on his Wise account and transfer to me.

 

Can anybody in the know explain me how I can get that money?

 

I send a screenshot of what I can see when I open my Wise account.

 

 

[Dario]

Nobody?

 

 

[Upnotover]

4 minutes ago, Dario said:

Nobody?

 

 

Looks like it's sitting in your Wise account.  You need to send it to your Bangkok bank account.

[Equatorial]

17 hours ago, Dario said:

I received a message from Wise that the money had been put on my account and the money is ready to use.

 

That indicates that the money is in your "balance" with WISE, and that you can process it further, including use it with a WISE debit card, convert it to a different currency, or to deposit it to a bank account. 

 

You as an account owner can specify a "transfer," where the money is added from your bank account, converted to THB, and deposited into a bank account of your choosing. 

 

I haven't received any third party payments using WISE, but it makes sense that a third party payer can only send money to your WISE account, rather than to direct where the money should be deposited. 

 

At this point, you can direct WISE to deposit part of all of your THB balance into a Thai bank account. The fee for a bank deposit into a Thai bank is THB45, regardless of the amount. 

[Dario]

Thank you, Equatorial. In the meantime I have received instructions from WISE how to transfer:

 

To send money from a balance on your Wise Account, follow these steps:

 

Click on Home
Select the balance — in this case, THB
Click Send
Select or add your recipient bank account
Add the amount and click on Continue
Click on Confirm & send

You can also set up a transfer by clicking Send from the home screen, then choose to send from a balance.

 

 

[KannikaP]

4 minutes ago, Dario said:

Thank you, Equatorial. In the meantime I have received instructions from WISE how to transfer:

 

To send money from a balance on your Wise Account, follow these steps:

 

Click on Home
Select the balance — in this case, THB
Click Send
Select or add your recipient bank account
Add the amount and click on Continue
Click on Confirm & send

You can also set up a transfer by clicking Send from the home screen, then choose to send from a balance.

 

 

Yep, the obvious way!