22 hours ago, Will B Good said:

Missed my Emirates connecting flight a couple of weeks ago.......faced with a 12 hour delay from 9am to 9pm.

 

Bussed straight away to a very nice hotel (10mins), massive room, free food and soft drinks. Bussed back 6pm.

 

I think it might have even been run/managed by Emirates. All very professional.

 

Depending on the reason for the delay you might be eligible for compensation.

 

The amount depends on your ticketed destination or Origin / flight distance etc.

 

Example:

Wife and Son flying with Emirates (UK-DXB-BKK): Delayed 10 hrs (in the UK), Missed connection - Put up in a hotel in Dubai - Emirates Compensated them £520 each (Regulation (EC) No 261/2004).

 

 

 

 

6 minutes ago, Beat666 said:

 

It’s wonderful to hear you had a good experience.

Delays or cancellations can be really frustrating.

Which airport left you stuck?

 

This story from a few days ago, same airline, different outcome. https://uaestories.com/dubai-bound-emirates-passengers-stranded/

 

 

Cheers.

 

Gatwick. 

 

Sorry slight delay, warning light on in the cockpit

Sorry, faulty sensor has to be replaced on No 1 engine

Sorry, they don't have the right screws to replace the inspection cover (I think they cross threaded them putting them back in)

Sorry, they have had to ask engineering if they can drill and tap new holes.......(I'm getting worried now)

 

Two hours later....and we're off.....555

 

 

https://uaestories.com/dubai-bound-emirates-passengers-stranded/ ...........Nightmare

 

2 minutes ago, richard_smith237 said:

 

Depending on the reason for the delay you might be eligible for compensation.

 

The amount depends on your ticketed destination or Origin / flight distance etc.

 

Example:

Wife and Son flying with Emirates (UK-DXB-BKK): Delayed 10 hrs (in the UK), Missed connection - Put up in a hotel in Dubai - Emirates Compensated them £520 each (Regulation (EC) No 261/2004).

 

 

 

 

 

Oh wow....never even crossed my mind!!!!

 

Cheers

22 hours ago, KhunBENQ said:

To me this sounds like they had already cleared immigration (stamped out) and were "airside"?

And now been sent back to a hotel outside the premises bypassing immigration.

That would then make some sense to me...

Exactly the same happened to me as you state leaving Amsterdam with plane issues and had to deplane and go to a hotel and then return to the airport that same night for departure. If you fly a lot, you will see things that people that fly very little never see. 

1 minute ago, Will B Good said:

 

Cheers.

 

Gatwick. 

 

Sorry slight delay, warning light on in the cockpit

Sorry, faulty sensor has to be replaced on No 1 engine

Sorry, they don't have the right screws to replace the inspection cover (I think they cross threaded them putting them back in)

Sorry, they have had to ask engineering if they can drill and tap new holes.......(I'm getting worried now)

 

Two hours later....and we're off.....555

 

As mentioned above - As your flight originated in the UK - the Airline (Emirates) subject to Regulation (EC) No 261/2004.

 

Ticketed Distance: Over 3,500 km (EU to non-EU)

Delay: 4+ hours

 

You 'should' be eligible for €600 (£520) and can make the claim directly on Emirates Webpage.

 

 

Emirates were a little tricky with us - and initially offered £520 compensation... until I replied that 'seated' children have the same compensation rights, thus the claim was for both Adult and Child seats (£1040 awarded).

 

 

 

 

 

 

 

7 hours ago, Deerculler said:

More likely loud mouth whinging Aussies.

Deerculler (Advanced Member), They had a reason to whinge. Their passports were ILLEGALLY confiscated. Are you legally wise? My answer is "NO". Aside from that how would you react if you came to Australia and we did the same when your going back to Thailand for 6 hrs. I'm sure you would feel the same, being pis.ed off for no explainable reason. 

 

PS Advanced member what a joke. Your on L plates as far as I am concerned and biased such as your quote "whinging poms". Aussies are not poms! 

I was on a lunchtime EVA flight BKK to Taipei last year. Plane moved from the gate maybe 200m and then parked on the taxiway due to problem. Sat on the plane for 2 hours while they checked a problem, finally we all had to go back to the departure gate on buses. Then it was chaotic while the flight staff arranged for each person to go to one hotel in Bkk. I live local so I asked could I go home (I only had carry on baggage), they agreed and told me I had to back at checkin desk the next day at 4 am. We were all marched in batches to the VIP/Fast Track immigration entry. 

I went home (WITH my passport). All the others collected their baggage and went to the hotel on coaches and back to Suvarnabhumi on coaches the next day.

 

Next morning I went back to Suvarnabhumi at 4am. Check-in again, security, immigration, etc. (they stamped my departure stamp VOID on the 1st day to show I didn't leave Thailand that day). We had a new plane on the 2nd day to Taipei (plane with problem was still parked).

 

So handing over passports wasn't a requirement.

31 minutes ago, richard_smith237 said:

 

Depending on the reason for the delay you might be eligible for compensation.

 

The amount depends on your ticketed destination or Origin / flight distance etc.

 

Example:

Wife and Son flying with Emirates (UK-DXB-BKK): Delayed 10 hrs (in the UK), Missed connection - Put up in a hotel in Dubai - Emirates Compensated them £520 each (Regulation (EC) No 261/2004).

 

 

 

 

 

You are a God....

 

Just applied for my Delayed Flight Certificate.......need this to make a claim.....cannot see how it won't be valid......6,500 miles, started in the UK, 12 hour delay, their fault (engine sensor).

 

Almost tempted to give you a %......555

4 hours ago, sqwakvfr said:

If all foreign passengers were already stamped out of the country then how about  just letting them stamp back in  and then have Qantas staff deal with the details of the delay.  

They don't. They void your exit stamp, because you did not depart Thailand. Happened to me twice.

 

All the passengers were led back through the immigration departure area where departure stamps were marked VOID then downstairs to get bags. Finally to a bus stop for the airline supplied hotel, as it was a maintenance cancel both times

 

This year in January I just went home, with my passport

6 hours ago, newbee2022 said:

Why not start your usual thumb down orgy? According to your skills?

Start now 😂

 

Keep digging that hole. I have never used the emojis on this forum. Not even once. 

1 minute ago, blaze master said:

 

Keep digging that hole. I have never used the emojis on this forum. Not even once. 

Congrats. My apologies.

4 hours ago, Wake Up1 said:

Why did your dad go to Afghanistan? 

 

To have tea with bin laden....

The passport collection was definitely yet another super idea of the Thai immigration. I - for one - would never ever give my passport away for an overnight stay and I was not aware of the fact, that Australians could not enter without a visa - even for a simple overnight stop - legally by stamping their passports in and subsequently out again. 

11 hours ago, baansgr said:

Probably all whinging £10 poms 😁 

 

My standard reply to that is why would an Englishman every want to go and live in a desert at the arse end of the world and leave a perfectly good country behind, if I had to do that I would whinge all day long.

 

What is the difference between yoghurt and an Australian, the answer is, yoghurt has culture. 😃

 

 

1 hour ago, Will B Good said:

You are a God....

 

Just applied for my Delayed Flight Certificate.......need this to make a claim.....cannot see how it won't be valid......6,500 miles, started in the UK, 12 hour delay, their fault (engine sensor).

 

Almost tempted to give you a %......555

 

This is when this forum can be extremely useful. 

 

The Emirates claim I made was for my family. 

 

I made a Similar claim for a similar delay with Turkish Airlines, who had initially offered me €250, and I rejected (after knowing the regulations from the earlier Emirates delay) - The Turkish rep outright lied to us (delayed passengers) and told us we were only eligible for €250 - I quoted the regulation, accused him of lying, that he knew he was lying direct to our faces !!...   

I refused to sign any documents - a number of other passengers followed suit - quite the little mutiny !!).. 

 

I put in the compensation claim in with Turkish Airlines directly who rejected it straight away and informed me that the matter had been closed out.  I then went through Aviation Dispute Resolution (ADR - link below), who followed up on the claim.

After being lied to so blatantly by the Airline Rep, then having the claim rejected - I wasn't going to let the matter drop - I was awarded €600 some months later.. all the work was carried out by ADR, all I had to do was submit the documentation.

 

 https://www.cdrl.org.uk/aviation-adr/ 

 

 

Other dispute resolution websites take a % often 40% - ADR are non-profit and we receive the full amount - they are specific to 'some' airlines.

 

What is good about Emirates is that they are fair - unlike Turkish who simply rejected the first attempt, probably their SOP.

 

The information the Aviation Dispute Resolution (ADR) - was obtained from this forum - even with all the sniping and bickering, when it comes down to it, this is a lot of what this forum is about - being able to help each other.

 

 

 

 

 

 

9 hours ago, rwill said:

Did they stick them in those tubes down in the basement?

The dungeons of Suvarnabhumi.

5 minutes ago, Sydebolle said:

The passport collection was definitely yet another super idea of the Thai immigration. I - for one - would never ever give my passport away for an overnight stay and I was not aware of the fact, that Australians could not enter without a visa - even for a simple overnight stop - legally by stamping their passports in and subsequently out again. 

 

In that case you would have had to sleep on a chair airport side.

 

I was on an Eva Air flight from Bangkok to London, two hours in we had to turn back to Bangkok due to a very ill passenger.

 

At the airport we handed in our passports and were given a receipt with an id number, the passport went into a box, that avoided re-entering the country in relation to our visa and then going through immigration again the next day. 

 

Free transport and a free hotel was provided, we were taken back to the airport the next day, handed in our receipt, got the passport back, no immigration needed again as we had gone though immigration the day before, all simple, nice and easy.

 

Winging Australians is seems are everywhere. 

 

 

3 minutes ago, richard_smith237 said:

 

This is when this forum can be extremely useful. 

 

The Emirates claim I made was for my family. 

 

I made a Similar claim for a similar delay with Turkish Airlines, who had initially offered me €250, and I rejected (after knowing the regulations from the earlier Emirates delay) - The Turkish rep outright lied to us (delayed passengers) and told us we were only eligible for €250 - I quoted the regulation, accused him of lying, that he knew he was lying direct to our faces !!...   

I refused to sign any documents - a number of other passengers followed suit - quite the little mutiny !!).. 

 

I put in the compensation claim in with Turkish Airlines directly who rejected it straight away and informed me that the matter had been closed out.  I then went through Aviation Dispute Resolution (ADR - link below), who followed up on the claim.

After being lied to so blatantly by the Airline Rep, then having the claim rejected - I wasn't going to let the matter drop - I was awarded €600 some months later.. all the work was carried out by ADR, all I had to do was submit the documentation.

 

 https://www.cdrl.org.uk/aviation-adr/ 

 

 

Other dispute resolution websites take a % often 40% - ADR are non-profit and we receive the full amount - they are specific to 'some' airlines.

 

What is good about Emirates is that they are fair - unlike Turkish who simply rejected the first attempt, probably their SOP.

 

The information the Aviation Dispute Resolution (ADR) - was obtained from this forum - even with all the sniping and bickering, when it comes down to it, this is a lot of what this forum is about - being able to help each other.

 

 

 

 

 

 

 

 

Wow...that is amazing.

 

Well done re: Turkish Airlines.....got to admit, stuff like this I tend to fold like a cheap suit.

 

But this Emirates thing looks nailed on.....thanks once again.

 

 

 

On 7/23/2025 at 5:02 PM, KhunBENQ said:

To me this sounds like they had already cleared immigration (stamped out) and were "airside"?

And now been sent back to a hotel outside the premises bypassing immigration.

That would then make some sense to me...

Yes M8, Nail on the head !! Had it happen to me YEARS Ago,Was Airside at Don Muang & My Flight to London Heathrow was involved in an incident on arrival while it was taxiing it " Came Off " the taxiway & Into the Muddy Grass area & Got Stuck in the mud Obviously they couldn't get it out so the return flight was cancelled & We got our passports taken off us by Thai Immigration & Transferred to Hotels I was really Unlucky I Got put in The Asia Hotel in Central Bangkok where I was STUCK for 3 Days,This was in the time of only 2 Flights a Week between LHR - BKK.......Late 70's....

15 hours ago, ikke1959 said:

In my passport is stated that it is a state property and is not allowed to give others...So immigration can never claim to hand over your passport for whatever reason and not only immigration but also rentals, hotels, or anyone else.. State property.... 

According to Thai law u r obligated to always have your passport with u as long as u stay in the country. Strange that the immigration authoritys superseed thar law.

 

16 minutes ago, Leif Kullberg said:

According to Thai law u r obligated to always have your passport with u as long as u stay in the country. Strange that the immigration authoritys superseed thar law.

 

 

They gave me a receipt for my passport when they retained mine during a flight under similar circumstances in Bangkok.

 

After 30+ years of being there on holiday and living there for 2.5 years I have never been asked once for my passport unless I was at an immigration office or check-in for a flight etc.

 

 

Sounds like a big piss-up over nothing.

22 hours ago, newbee2022 said:

Yeah, according to the photo. You're right😂

Feel better for getting the daily snide, sneering post off your chest.?

19 hours ago, Ralf001 said:

 

Is it part of the Thai Immigration Act at that one must carry their passport at all times... or is that a police thing ?

I don't know.

14 hours ago, Sydebolle said:

The passport collection was definitely yet another super idea of the Thai immigration. I - for one - would never ever give my passport away for an overnight stay and I was not aware of the fact, that Australians could not enter without a visa - even for a simple overnight stop - legally by stamping their passports in and subsequently out again. 

Good luck with refusing to submit your passport to Immigration when in their country, or trying to gain entry to it.

You'll find yourself confined to airside departure lounges or, in some cases (not all are open 24 hours), detention facilities. Also being blacklisted is not recommended. 

 

As an alien, entry to another country is not a legal right, but a privilage granted by an IO at the entry point.  It is formalised by a computer entry, not a cachet nor label in your passport. Neither visas granted at an Embassy, nor regulations regarding visa exempt entry, means automatic approval at the arrival gate. In their country their Immigration Act is the rule of law, not the observations page in your passport.

(Of course you should refuse to surrender your document to civilians)

 

Taking a delayed plane load of passengers back over the border is not as simple as voiding the departure stamp.  Dated computer entries have to be amended, expired visas for some can cause problems, luggage may have to be unloaded in some cases and the whole clearance out process repeated at short notice and outside scheduled times. Airports run to strict schedules.

If passengers are to go to a hotel overnight they are technically illegal entrants.  To maintain control of these people it is much easier for all concerned for Immigration, or the carrier, to simply hold the passports until they can reboard. If the delay is protracted it then becomes messy.

15 hours ago, Sydebolle said:

The passport collection was definitely yet another super idea of the Thai immigration. I - for one - would never ever give my passport away for an overnight stay and I was not aware of the fact, that Australians could not enter without a visa - even for a simple overnight stop - legally by stamping their passports in and subsequently out again. 

They cancel the exit stamp. The passenger is back on the permit to stay held when arriving at the airport,

1 minute ago, Asean Tiger said:

They cancel the exit stamp. The passenger is back on the permit to stay held when arriving at the airport,

what if it is now past midnight and that permit to stay is now expired ?

20 minutes ago, Ralf001 said:

what if it is now past midnight and that permit to stay is now expired ?

I asked that here yesterday on this topic and got no answer, only a thumbs down emoji.  Just surmising and this is just a guess you are now on overstay, with a good excuse.

23 hours ago, NoshowJones said:

Some authorities say that one must carry their passport at all times, and some say they don't.

This is Thailand.

Don’t make the mistake of clinging to it when you go in for a swim ! 

22 hours ago, Will B Good said:

 

Cheers.

 

Gatwick. 

 

Sorry slight delay, warning light on in the cockpit

Sorry, faulty sensor has to be replaced on No 1 engine

Sorry, they don't have the right screws to replace the inspection cover (I think they cross threaded them putting them back in)

Sorry, they have had to ask engineering if they can drill and tap new holes.......(I'm getting worried now)

 

Two hours later....and we're off.....555

 

 

https://uaestories.com/dubai-bound-emirates-passengers-stranded/ ...........Nightmare

 

For five years, I worked at Zurich Airport. If folks truly knew how many planes with issues are in the air, they’d probably opt for the train instead. Overhearing countless chats between pilots and mechanics left me more than a little concerned.