Hua Hin Hotel Manager Fired After Dispute Over Customer Review

[Ralf001]

10 minutes ago, wensiensheng said:

The issue is not the toothbrush and its cost ffs. It’s the managers response to the customers comment.

The toothbrush is the root of the issue though.

[Tidal wave]

1 minute ago, Ralf001 said:

The toothbrush is the root of the issue though.

That sounds like a tongue in cheek analysis. 

[Lucky Bones]

1 hour ago, steven100 said:

It's got nothing to do with the price ....  it's the principle of the matter if you understand ..

 

there's plenty more other thai people of authority who should be fired for similar, so many stupid rules and illogical laws. 

Hey Steven. Yeah I'm still out here.

My Thai "People of Authority" is my wife.

Not gunna fire her soon..🙃🙃

[josephbloggs]

They definitely have an attitude. On a review complaining about being aggressively dealt with on check out for using a tiny bottle of mosquito repellant their reply was:

Unfortunately, some guests don't always follow hotel policy, despite being brief upon check in and also during your room orientation, and this is the reason why we have management team to make the guests abide by the rules. It's a shame that you found the policy and procedure not to your liking. We respect your opinion, and we wish you luck travelling around with the same mindset.

 

Not a good attitude. Even if the guest was in the wrong why post such an arrogant reply?
 

[mikebell]

1 hour ago, Ralf001 said:

https://www.putahracsa.com/

They also do a Body Scrub/Massage for 4000 per couple!  I won't be visiting any time soon.

[Ralf001]

8 minutes ago, josephbloggs said:

 this is the reason why we have management team to make the guests abide by the rules. It
 

 

management team...

 

[steven100]

17 minutes ago, Lucky Bones said:

Hey Steven. Yeah I'm still out here.

My Thai "People of Authority" is my wife.

Not gunna fire her soon..🙃🙃

no .......   she's ok ..     haha  ...   good to hear from ya again .. 

[JoePai]

1 hour ago, Spock said:

Alternatively a 5 star hotel should offer free what is often provided in 3 star hotels. It's not much to ask and at 20 baht the toothbrush would not have been an Oral B with soft bristles brush. The hotel seems stingy. Though I would never leave my teeth to the mercy of a cheap hotel brush.

Nothing to do with cost, it's about the damage to the environment 

[JoePai]

25 minutes ago, mikebell said:

They also do a Body Scrub/Massage for 4000 per couple!  I won't be visiting any time soon.

Depends on the 'couple', now a couple of pretty young things I would not complain

[tomazbodner]

2 hours ago, Ralf001 said:

They should be free and if the guest does not steal it.... rinse it off and leave for the next guest !

There's a manager position available at Putahracsa Resort. You should apply!

[shackleton]

What happened to the customer is always correct 

Most hotels give out  free toothbrushes and toothpaste soap  shampoos ect 

Part of the deal 👌 

[jippytum]

 The manager should not have been dismissed for his reply.

 many guests stay at five star hotels on business trips and expect  'freebies'

 The guest's complaint was ungeasonable even 'Backpackers ' pack a toothbrush. 

 

 

 

[renaissanc]

3 hours ago, pacovl46 said:

That’s ridiculous! First of all, 20 Baht is nothing. If you can afford to stay at a 5 star hotel then you can afford 20 Baht for a toothbrush. Secondly, getting fired over this seems definitely excessive!

Five star hotels always provide toothbrushes for free In the bathroom. How do I know? I worked in such hotels from 1988 until the China virus arrived.

[Davedub]

I'd absolutely be asking for his resignation had he talked to me in those condecending tones.

Anyone lacking social skills / EQ to that extent should never be given a public facing role.

[john donson]

bring your own breakfast or buy in 7/11, next?

[Ralf001]

42 minutes ago, tomazbodner said:

There's a manager position available at Putahracsa Resort. You should apply!

 

Iam not a people person.... would be fired quicker than the outgoing manager.

[Andycoops]

2 hours ago, Spock said:

Alternatively a 5 star hotel should offer free what is often provided in 3 star hotels. It's not much to ask and at 20 baht the toothbrush would not have been an Oral B with soft bristles brush. The hotel seems stingy. Though I would never leave my teeth to the mercy of a cheap hotel brush.

My regular 3 star in Pattaya provides complementary bathroom accessories including a toothbrush, I fail to see why a so called 5 star needs to charge anything for such items.

[MalcolmB]

Well, looks like the AN netizens are outraged over this.

[steven100]

You can steal the toothbrush, soap, shampoo, ear buds and plastic comb and slippers .....  but you can't steal the bath robe or towels.    

 

 

 

Edited October 28 by steven100

[DPKANKAN]

3 hours ago, ukrules said:

So, we all know this hotel does not value their staff at all, I wonder which 'manager' it was who wrote this review - the 'general manager' or the social media manager.....

Now - which hotel was it?

Normally the hotel would have sued the guest for their 'comments' like the <removed> sued by the Koh Chang hotel over alcohol charges.😏😏😏😏

[easydoor]

Iam sure, this was a Hollander. 20THB extra coat: half of a full delicious meal for him.

[thesetat2013]

In all my years and the hundreds of hotels where I stayed while in Thailand. If there is a toothbrush and toothpaste and soap and hair bag in the bathroom. They are free of charge. This hotel was supposed to be a high-end green hotel. Why make the guests pay for it? Am most certain the cost for the room exceeded the normal cost for a hotel. 

if the hotel does not offer those free then they should not put them in the room for guest to use or take home with them. 

I have never had to pay for toothbrushes that were in the hotel rooms bathroom. 

[SbuxPlease]

Recently stayed in a hotel that asked for 500 baht for 1 extra pillow. Instead, I went to Lotus and bought one for 350, and then left the hotel a scathing review.

 

Nobody from the hotel replied to my review. Figures.

[rumeaug]

The manager's answer was plain wrong. You do not reply with a "Let me educate you" to the customer of a 5 stars Hotel. Point.  You just squeeze your butt cheeks and suck it up with a smile. Cheers.

[bizader]

Apparently, the Hotel Manager used ChatGPT to reply to reviews and he forgot to double check before posting it. That was his mistake and he has apologized for it. The consequences are however harsh due to the social media backlash.

 

By reading past responses, you can see ChatGPT is used in all replies. This is very common practice now in the service industry, but users need to be careful and have to double check before posting the replies online.

 

[spidermike007]

The manager should have been more diplomatic. His reply was not considerate. Yet, he should not have been fired over this. Shows no sense of loyalty on the part of the hotel. 

 

And if something like this gets reported, the hotel should be called out by name. 

[Ralf001]

4 minutes ago, spidermike007 said:

 

 

And if something like this gets reported, the hotel should be called out by name. 

 

Other news outlets in Thailand did mention the hotel name.

[crazykopite]

Sacking the manager is somewhat harsh over his comment as for the guest if you can afford to stay in a top class hotel then you can afford 20 baht for a tooth brush . I hope your satisfied that your comment cost an individual their job !

[Kinok Farang]

Customer being petty.

Manager being pettier.

Hotel owners being pettier still.

Sacking the manager for this proves big business doesn't give two fxxks about their staff.

[Kinok Farang]

Green hotel my arse.

That is just a pathetic way of screwing the customers out of an extra 20 baht.

Name and shame.