Studio 7 are bonkers

[richard_smith237]

17 minutes ago, Gottfrid said:

7 hours ago, sometimewoodworker said:

I prefer my plan, at a little over 4,000 per annum for 2 devices with the same number 

When was that important in this thread?

 

C'mon Gottfrid - t'was you who kicked off that very facet of the discussion...  (quote below).

 

Many myself included... use WiFi as our data usage is heavy and we travel a lot...  

 

My plan 10 GB is actually free, or rather its part of the 'house' TV and Internet Set up (one Mobile Phone line is included).... I often go over 10 GB if I'm out a lot...  thus I use WiFi when I can...

... There is also the issue of my Phone Automatically loging into True WiFi when out and about in Bangkok, annoying as its quite slow !!! and, as I think about the comments made by others I don't want to log into such networks that really are quite unknown. 

 

I think your suggestion of a 'second secure' phone and a 'user' is a good one... perhaps things have come to that.

 

I have a second phone for work...  which I use 'only' for work - (as work have access to it - though I'm not sure to what extent - and I don't want them to read some of the messages I sent to the utter idiots on this forum !!!)... 

 

A 3rd phone for 'banking securty' seems like overkill...     But, how far do we need to take this when there are so many scammers around ?

... as another poster pointed out... Am I paranoid, or am I not paranoid enough ?

... what digital footprint to we leave, cookies, passwords, pishing risk ?...  and worse still 'spear pishing' is now a thing.

 

Its starting to make sense to have a dedicated 'financial device'...  

 

 

On 11/3/2024 at 7:08 PM, Gottfrid said:

Why would you do that, when you already have trusted mobile data from your sim provider?

[richard_smith237]

1 hour ago, BigStar said:

 

No, the point is to find a possible fault before the phone leaves the store and also set it up. If there's a fault out of the box in the phone you ordered--which would have been detected at the store--you'll have to go through the bother of returning it and getting a new one and then go through, or attempt to go through, your check and setup again.

 

The question really isn't mainly about your losing money. In the time you've taken to post here, Studio 7 could have set up at least 3 phones for you.

 

I agree it's unlikely the ordered phone from Apple with be defective, but--shock!--it can be. If you look on the 'net, you'll find plenty of users reporting issues with their new iPhones out of the box. So you'll find support pages like this:

 

How to fix iPhone 16 Pro Max Stuck on Setup?

If your iPhone won't turn on or is frozen

 

Now, I don't care in the least where you buy your phone. Since you posted your complaint, I'm merely pointing out, for your edification, that a store's rational policy, which might even have benefitted you, isn't "bonkers" merely because you don't like it. Please inform us of the store's bankruptcy in the near future.

 

You make valid points...    they'd be a lot more 'effective' if the policy included 'swapping the phone' for one that does not have an issue, if an issue is found.

 

But, as I highlighted earlier in the thread, when they 'test' the phone, you've already paid (in most cases, but not in the case of the Op)... and if they find an issue, then that phone is yours, so iStudio will assist you though the 'warranty process' to send it to apple to get it fixed. 

 

Thus: I'm not acutally sure of the reason for iStudio checking the phones.

 

 

 

 

 

[BigStar]

41 minutes ago, richard_smith237 said:

You make valid points...    they'd be a lot more 'effective' if the policy included 'swapping the phone' for one that does not have an issue, if an issue is found.

 

If an issue is found at the store, they'd replace it with another one on the spot. I don't know about their policy about defects discovered after the phone's left the store. I'm sure there is one of some sort, but we'd need definite information.

 

48 minutes ago, richard_smith237 said:

But, as I highlighted earlier in the thread, when they 'test' the phone, you've already paid (in most cases, but not in the case of the Op)... and if they find an issue, then that phone is yours, so iStudio will assist you though the 'warranty process' to send it to apple to get it fixed. 

 

I don't think so, as you paid for a working phone in the store, but they themselves found that they didn't deliver a working phone. It's not like you broke it in the store after you bought it.

 

55 minutes ago, richard_smith237 said:

 

Thus: I'm not acutally sure of the reason for iStudio checking the phones.

 

To verify that your new phone is in good working order and set up for immediate use.

 

[richard_smith237]

8 minutes ago, BigStar said:

If an issue is found at the store, they'd replace it with another one on the spot. I don't know about their policy about defects discovered after the phone's left the store. I'm sure there is one of some sort, but we'd need definite information.

 

No.. thats not true...   I've purchased times from iStudio before and asked the very question... 

If an item is defective, you've already purchased it - they just help with the warranty process

 

That said: a few years ago purchased the iPhone 13 from iStudio in Thonglor J-Avenue - and they didn't 'test it'... I walked out with the unopened phone (as after asking, there was no point in them checking)

 

Recently I purchased a 'power bank' (iStudio K-Village, Rama IV) - my phone was nearly out of battery and I needed urgent charge so asked them to check (it came with 50% charge) - asked then, again, what would have happened if it was defective, they said, they'd send it for repair / (meaning start the warranty process).

 

8 minutes ago, BigStar said:

I don't think so, as you paid for a working phone in the store, but they themselves found that they didn't deliver a working phone. It's not like you broke it in the store after you bought it.

 

My experience differs based on  the questions I've asked them - is why I don't buy from iStudio  (unless desperate for an item as I was the charger) - perhaps something was lost in translation the both times I asked - so I can't be certain, but I'm sure enough not to want to shop there. 

 

8 minutes ago, BigStar said:

To verify that your new phone is in good working order and set up for immediate use.

 

Wash rinse reapeat - you keep saying that, but thats not my experience...   hence the process to check that it works is somewhat moot... 

 

Again - something may have been lost in translation, I could be wrong as its not exactly a 'frequent occurance' that I get something from iStudio....

Your suggestion of how this plays out is far more logical - but, I've made this mistake of thinking logic takes precident enough times not to make assumptions.

 

 

 

 

 

 

[digbeth]

1 hour ago, richard_smith237 said:

 

You make valid points...    they'd be a lot more 'effective' if the policy included 'swapping the phone' for one that does not have an issue, if an issue is found.

 

But, as I highlighted earlier in the thread, when they 'test' the phone, you've already paid (in most cases, but not in the case of the Op)... and if they find an issue, then that phone is yours, so iStudio will assist you though the 'warranty process' to send it to apple to get it fixed. 

 

Thus: I'm not acutally sure of the reason for iStudio checking the phones.

 

earlier this year when I got mine from AIS, they say if it's not satisfactory when they go over the phone with me they'll open another box

 

If studio 7 says they'll only assist in getting warranty work and not new replacement right away then yes it's pointless to inspect the phones with them

[richard_smith237]

5 minutes ago, digbeth said:

 

earlier this year when I got mine from AIS, they say if it's not satisfactory when they go over the phone with me they'll open another box

 

If studio 7 says they'll only assist in getting warranty work and not new replacement right away then yes it's pointless to inspect the phones with them

 

Indeed...  though I'm only going off two encounters...    and as we all know mileage varies significantly over here... 

 

So I'm not going to stand up and state my understainding of iStudo policy as 100% fact - but what I woud suggest, is anyone purchasing from such a store to double check what happens if an item is defective.

 

Its probably still better than getting home and finding out then... but best still, pay 'after' they check if you can get away with it.... 

 

 

Bought a TV last week (PowerBoy at homePro)...   Paid, expected to 'take it home'... then they wanted to check it... 

I forgot to ask what would have happened if it was faulty - but again, its odd that the process is to take payment then check rather than the other way round.

[quake]

On 11/3/2024 at 12:22 PM, PJ71 said:

I never buy anything of value off Lazada, don't trust them one bit.

 

Bought stuff for 25k through Lazada.

No problem.

[James105]

10 hours ago, BigStar said:

 

No, the point is to find a possible fault before the phone leaves the store and also set it up. If there's a fault out of the box in the phone you ordered--which would have been detected at the store--you'll have to go through the bother of returning it and getting a new one and then go through, or attempt to go through, your check and setup again.

 

The question really isn't mainly about your losing money. In the time you've taken to post here, Studio 7 could have set up at least 3 phones for you.

 

I agree it's unlikely the ordered phone from Apple with be defective, but--shock!--it can be. If you look on the 'net, you'll find plenty of users reporting issues with their new iPhones out of the box. So you'll find support pages like this:

 

How to fix iPhone 16 Pro Max Stuck on Setup?

If your iPhone won't turn on or is frozen

 

Now, I don't care in the least where you buy your phone. Since you posted your complaint, I'm merely pointing out, for your edification, that a store's rational policy, which might even have benefitted you, isn't "bonkers" merely because you don't like it. Please inform us of the store's bankruptcy in the near future.

 

 

 

No, it wouldn't have benefitted me at all to have them test it and set it up.   As has been pointed out to you several times that if a fault was found in store then they probably wouldn't even replace it with a new replacement from stock and instead would need to send it to Apple.   Maybe you are not competent enough to set these things up and need a store employee to do this for you and if so that is fine, but I am more than capable of doing with this myself.   I am also more than capable of contacting Apple if the phone is faulty when delivered, although since this has never happened in the past then I'd be surprised if it happened this time.  

 

If a stupid store policy puts off customers like me from buying the device from them, and puts off customers like me from using them in future then I'd say its a bonkers policy as it is very easily resolved by giving the purchaser the choice of whether or not they need the store employee to open, handle and test the new device.   

[sometimewoodworker]

13 hours ago, Gottfrid said:

20 hours ago, sometimewoodworker said:

I prefer my plan, at a little over 4,000 per annum for 2 devices with the same number 

When was that important in this thread?

Do try to actually learn to read what you wrote and follow the thought process involved in your post. If you do that the answer to your question becomes obvious.

 

13 hours ago, Gottfrid said:

Why do you quote another person in my quote. Learn to use the forum, or refrain from it.

You should actually follow that advice yourself, as a forum user since before Sir Tim even had his idea I am able to both chew gum and walk downstairs, a concept you seem totally unable to follow

 

However . PLONK

[Gottfrid]

1 hour ago, sometimewoodworker said:

Do try to actually learn to read what you wrote and follow the thought process involved in your post. If you do that the answer to your question becomes obvious.

So, now you are telling me to follow the though process in my own comments, right?
 

1 hour ago, sometimewoodworker said:

You should actually follow that advice yourself, as a forum user since before Sir Tim even had his idea I am able to both chew gum and walk downstairs, a concept you seem totally unable to follow

 

However . PLONK

Was that when they had punch card computers that needed the space of a room?

[Njoku]

On 11/3/2024 at 11:10 AM, James105 said:

So I tried to buy a new iPhone yesterday.   Went into the local Studio 7 and they had what I wanted in stock so I paid for it.   The next step should be walking out the store with my newly purchased product... right?  Well not in this case.   The guy then said he needed to open it to check it was working.   So he broke the seal, then removed the protective plastic and used his grubby fingers on my shiny new toy to turn it on.  Ok fine, its working, I thank him and take the phone and put it back in the box ready to leave.  Can I leave?  Nope.  He then says he needs to sign into wifi with it to activate it and take a photo and check other things.  Store policy or something.   Now checking it is working is one thing, but getting to the stage of connecting a device that I use for authentication, banking and investments to the internet before I have had a chance to use it, now that is a no go for me.   So I said there was no need and I can activate it myself.   He wouldn't let me leave and in the end he ended up refunding my payment as I wouldn't let him use my new phone and connect it to wifi and do whatever before I have had a chance to secure it and activate it with my apple account.   

 

So the store now has an opened iPhone in stock that they will not be able to sell as new and I still don't have a new iPhone.  What kind of madness is this?  

They will sell it as new, and it happened to me too except they in S7 didnt connect to wifi, but screwed up my set up which I didnt really pick up on till very much later, normally back home id only buy Apple products from an Apple Store, sealed in the box, if I decide to buy a new iPhone again I will make the trip to one of the BKK Apple Stores, assuming I can get over these iPhone software updates that stress you out for like 5 months....2 ys in a row now and im still not over iOS11. 

[sometimewoodworker]

19 hours ago, Njoku said:

if I decide to buy a new iPhone again I will make the trip to one of the BKK Apple Stores

Why not from Apple’s online shop? Free shipping, free returns, also guaranteed original zero interest 10 month instalments etc.

[jas007]

I recently bought an IPAD Pro from Studio 7.  I gave them an Apple credit card and within one or two minutes I was out the door with my unopened purchase.  Usually, though, I just buy using Apple Pay from the Apple Website.  I get 3% cash back and the item arrives from China via DHL within two or three days.  They text you on the day of delivery and usually want a signature, but not always.  If you want to return an item for any reason, the process is reversed.  They pick it up no questions asked and credit your account the next day. 

[Brn2Trvl]

Applle already assures the retailer that it’s a working functioning product as it’s in the contract when they buy it. The retailer is making it so they will not be responsible if you take it back to the store in a non-working condition and will have to go through Applle, but since they are Apple retailer, they’re the ones that will have to take it in from you anyway, so I really don’t understand their purpose in doing this.

[mikeymike100]

On 11/3/2024 at 11:10 AM, James105 said:

So I tried to buy a new iPhone yesterday.   Went into the local Studio 7 and they had what I wanted in stock so I paid for it.   The next step should be walking out the store with my newly purchased product... right?  Well not in this case.   The guy then said he needed to open it to check it was working.   So he broke the seal, then removed the protective plastic and used his grubby fingers on my shiny new toy to turn it on.  Ok fine, its working, I thank him and take the phone and put it back in the box ready to leave.  Can I leave?  Nope.  He then says he needs to sign into wifi with it to activate it and take a photo and check other things.  Store policy or something.   Now checking it is working is one thing, but getting to the stage of connecting a device that I use for authentication, banking and investments to the internet before I have had a chance to use it, now that is a no go for me.   So I said there was no need and I can activate it myself.   He wouldn't let me leave and in the end he ended up refunding my payment as I wouldn't let him use my new phone and connect it to wifi and do whatever before I have had a chance to secure it and activate it with my apple account.   

 

So the store now has an opened iPhone in stock that they will not be able to sell as new and I still don't have a new iPhone.  What kind of madness is this?  

I had a similar experience when buying my Samsung A54 from Banana republic in Tesco Lotus.

I paid for the product and he asked if he could open it to check, I agreed and then said could he set it up etc, I had no problem with that, I could do it myself, but I thought if there was a problem, it would his not mine! Everything went fine and about half an hour later I left with my fully working purchase!

[Ralf001]

2 minutes ago, mikeymike100 said:

I had a similar experience when buying my Samsung A54 from Banana republic in Tesco Lotus.

I paid for the product and he asked if he could open it to check, I agreed and then said could he set it up etc, I had no problem with that, I could do it myself, but I thought if there was a problem, it would his not mine! Everything went fine and about half an hour later I left with my fully working purchase!

 

Banana Republic sell phones in Tesco ?

[BigStar]

54 minutes ago, Brn2Trvl said:

The retailer is making it so they will not be responsible if you take it back to the store in a non-working condition and will have to go through Applle

 

Retailer making it less likely that you'll be back anytime soon w/ an immediate issue and needing support.

[mikeymike100]

1 hour ago, Ralf001 said:

 

Banana Republic sell phones in Tesco ?

I knew somebody would pick up on that. Its just BaNANA, mobile phone shop!...😂

 

 

Banana 

[Ralf001]

1 hour ago, mikeymike100 said:

I knew somebody would pick up on that. Its just BaNANA, mobile phone shop!...😂

 

 

Banana 

 

Banana.

Banana republic.

Banana IT.

 

Which one  ?

[Hardcastle P]

On 11/3/2024 at 12:26 PM, PJ71 said:

But once you've paid if they refund you it's to Lazada wallet so they've got you....

 

I'm not sure if it's possible to get it refunded back to bank account / credit card.

 

I gave up buying high value items long ago

You get it refunded to the same payment method you used ie debit card, credit card.