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Posted
7 hours ago, Chivas said:

 

lol completely opposite experience for me

Agents have been superb never a single problem into 33rd year of coming and 3 times bent over backwards to assist me including just 2 weeks ago when China Southern completely cancelled flights using there 787 Dreamliners

 

Travel Trolley bent over backwards to inform assist and refund monies in days

 

People simply cannot grasp that agents like TT Trip.com Mytrip etc etc etc provide massive bookings and income for airlines and when those airlines are told we need this sorted for the client thats exactly what happens

 

Now you try that with booking direct. Both Eva and Etihad were complete basketcases and thats being poilte when I had minor issues to sort out

 

For clarity, how come in your 33 years of  "superb" and absolutely trouble free travel by booking through an agent, you encountered the direct booking EVA and Etihad "basketcases" you speak of?

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