Report IKEA Goes Cashless at Key Thai Stores Amid Mixed Reactions

[snoop1130]

File photo for reference only

 

In a bid to embrace Thailand's growing shift towards a cashless society, IKEA has introduced a significant change in its payment policy. As of April 21, 2025, the Swedish furniture giant announced that cash payments will no longer be accepted at three prominent branches: IKEA Bangna, IKEA Bang Yai, and IKEA Chiang Mai.

 

Revealed through its official IKEA Thailand Facebook page, the decision showcases IKEA's commitment to aligning with modern consumer preferences. Shoppers at these locations are now encouraged to use one of the four accepted cashless payment options: QR codes, credit and debit cards, IKEA gift cards, or IKEA Family points.

 

 

 

However, this move has sparked a mixed response on social media. While many acknowledge the convenience and popularity of cashless transactions, some users voiced concerns. Critics argue that keeping cash as a payment option is essential for individuals uncomfortable with digital payments or those without access to banking facilities. Additionally, there are worries about potential disruptions if digital payment systems encounter technical issues.

 

Despite the mixed reactions, IKEA's decision affects only part of its Thai network, as the company operates five branches in total, including IKEA Phuket and IKEA Sukhumvit, where cash payments are still accepted. As Thailand increasingly embraces cashless transactions, businesses like IKEA are navigating the balance between technological adaptation and inclusivity for all consumers.

 

 

  Adapted by ASEAN Now from Scandasia 2025-04-23

 

 

 

[richard_smith237]

I don't think I've ever paid with cash at IKEA anyway.

 

But for a business to go 'cashless' and potentially ostracise some customers is poor business practice IMO - they should allow as many avenues for customers to pay as possible. 

 

 

20 minutes ago, snoop1130 said:

Additionally, there are worries about potential disruptions if digital payment systems encounter technical issues.

 

That doesn't really change anything - IF there are technical difficulties with digital payment systems, who carries 'enough cash' around in their wallets for the average IKEA bill anyway ?

 

 

 

 

[BritManToo]

51 minutes ago, richard_smith237 said:

I don't think I've ever paid with cash at IKEA anyway.

 

But for a business to go 'cashless' and potentially ostracise some customers is poor business practice IMO - they should allow as many avenues for customers to pay as possible

You think people without smartphones shop at IKEA?

[richard_smith237]

1 minute ago, BritManToo said:

53 minutes ago, richard_smith237 said:

I don't think I've ever paid with cash at IKEA anyway.

 

But for a business to go 'cashless' and potentially ostracise some customers is poor business practice IMO - they should allow as many avenues for customers to pay as possible

You think people without smartphones shop at IKEA?

 

Does it matter ?... Its still a flawed business model to potentially turn anyone away.

 

We've already read on this forum from numerous boomers who refuse to shop anywhere that does not permit cash payment...   so IKEA would lose those customers too.

 

I'm not against digital payments - I'm quite pro-digital payments and find the arguments of some against 'digital payment' to be highly flawed.

 

I'm 'pro-options' and believe its better for the consumer to be offered as many options as possible.

 

Its not big deal of course, this won't impact me in the slightest - but I have an opinion on such business behavior thats all.

[roo860]

They can stick their meatballs up their ar£e

[Ralf001]

23 minutes ago, roo860 said:

They can stick their meatballs up their ar£e

 

I prefer their chicken balls, Good value at Bt.650 a kg.