I've just done my first 90 day report at Jomtien after a getting a new passport. One of those stroppy women down there couldn't give me a coherent answer when i can switch back to online. Anyone know?

 

Place was rammed today ,took over an hour

There have been reports that if you get a new passport inside of Thailand, you will not be able to do online 90-day reports again until you leave Thailand and enter with that new passport.

7 minutes ago, BrandonJT said:

There have been reports that if you get a new passport inside of Thailand, you will not be able to do online 90-day reports again until you leave Thailand and enter with that new passport.

That would be a ball ache, today with all the tourists 1 hour vs 2 minutes online

Try it online for the next report, if it doesn’t work then go back to the IO for another hour in 90 days.

6 minutes ago, novacova said:

Try it online for the next report, if it doesn’t work then go back to the IO for another hour in 90 days.

Well yeah but I'm seeing if anyone knows

28 minutes ago, BrandonJT said:

There have been reports that if you get a new passport inside of Thailand, you will not be able to do online 90-day reports again until you leave Thailand and enter with that new passport.

This did not happen to me. I received a new Australian passport, in August 2025 completed the 90-day report in person in September, and the next time—about 10 days ago —my online 90days report lodgement was approved within a day. 

A long time resident of Bkk since 2006 on a non O Extension Thai wife...... 

1 minute ago, walailak said:

This did not happen to me. I received a new Australian passport, in August 2025 completed the 90-day report in person in September, and the next time—about 10 days ago —my online 90days report lodgement was approved within a day. 

A long time resident of Thailand since 2006 on a non O Extension Thai wife...... 

You got the passport whilst in Thailand?

1 minute ago, walailak said:

This did not happen to me. I received a new Australian passport, in August 2025 completed the 90-day report in person in September, and the next time—about 10 days ago —my online 90days report lodgement was approved within a day. 

A long time resident of Thailand since 2006 on a non O Extension Thai wife...... 

This is the way it should work, especially since it's your local immigration office that processes the 90-day reports, and they are the ones that move your extension to the new passport. So they should be well aware of the situation.  But I've seen reports from people that were told at immigration about not being able to do online again until they leave and re-enter, and some reports from people that have experienced it.  It could perhaps be an office-by-office thing, but there's really no reason it should ever be a problem to go back to online.  TiT

7 minutes ago, scubascuba3 said:

You got the passport whilst in Thailand?

Yes the Australian embassy I'm Bkk mail to me after doing the mail in application no need to visit them no need to send in your old passport. 

Haven't exit Thailand since then!! 

3 minutes ago, walailak said:

Yes the Australian embassy I'm Bkk mail to me after doing the mail in application no need to visit them no need to send in your old passport. 

Haven't exit Thailand since then

That's encouraging, so when you did the online submission you logged in as usual with email and searched with new passport number and it came up?

35 minutes ago, scubascuba3 said:

I've just done my first 90 day report at Jomtien after a getting a new passport.

I seem to be missing something. 

So you have just done your 90 report with your new pp. 

Assume your stamps etc transferred to new pp also. 

You would have a new "due date" 

Do you next report online 15 days prior to that due date. 

 

3 minutes ago, scubascuba3 said:

That's encouraging, so when you did the online submission you logged in as usual with email and searched with new passport number and it came up?

No, I searched by the old number so all of the details will pop up, as my previous submission was done with them at the office, and before submitting it I had to obviously change the old passport number to the new one and click submit thsts it...... 

 

Next time I can search with the new passport number as it now recorded after the online submission success. 

 

Hope this helps 

I got a new passport in march 2025, i expected my first report would need to be in person so went and did it.

I expected my second report to be online enabled but it stayed pending, I had left it the day before due date ( not intentionally ) so after 3 days went in person.

Remembered after the fact that I should have tried cancelling it and applying again as I hear that works for some.

 

Anyway, my next 90 days report ( the 3rd since new passport ) was accepted online.

32 minutes ago, walailak said:

No, I searched by the old number so all of the details will pop up, as my previous submission was done with them at the office, and before submitting it I had to obviously change the old passport number to the new one and click submit thsts it...... 

 

Next time I can search with the new passport number as it now recorded after the online submission success. 

 

Hope this helps 

Clever that one, I'll try

36 minutes ago, DrJack54 said:

I seem to be missing something. 

So you have just done your 90 report with your new pp. 

Assume your stamps etc transferred to new pp also. 

You would have a new "due date" 

Do you next report online 15 days prior to that due date. 

 

That's the question, you are saying i will be able to do the 90 day report online next time after the in-person one i did today?

36 minutes ago, Andrew Dwyer said:

I got a new passport in march 2025, i expected my first report would need to be in person so went and did it.

I expected my second report to be online enabled but it stayed pending, I had left it the day before due date ( not intentionally ) so after 3 days went in person.

Remembered after the fact that I should have tried cancelling it and applying again as I hear that works for some.

 

Anyway, my next 90 days report ( the 3rd since new passport ) was accepted online.

Jomtien? may be different to other offices

52 minutes ago, scubascuba3 said:

That's the question, you are saying i will be able to do the 90 day report online next time after the in-person one i did today?

Yes. 

With a caveat that it's Jomtien. 

Nothin surprises me from that joint. 

33 minutes ago, DrJack54 said:

Yes. 

With a caveat that it's Jomtien. 

Nothin surprises me from that joint. 

I asked the immigration officer that simple question, a yes would have worked, instead she got stroppy and pointed to the photo in the op which is no help

1 hour ago, scubascuba3 said:

Jomtien? may be different to other offices

Sorry not Jomtien, missed that in the op.

Been in KK for a while - the 90 days never worked online since I got here.  Rang Bangkok and asked - told to call KK. Called KK and they did not know.  Last time I applied online and was again rejected (data error) so I printed out the document that I applied with on line (they give a pdf of your application) - I signed the printed copy (changed nothing) took it to the Office and it was approved - go figure.  Will continue to do the same from now on - apply online and if rejected yet again, print and sign online application and go to Office. Good thing about KK it only takes 5-10 mins - plus the drive there and back. 

4 hours ago, DrJack54 said:

Yes. 

With a caveat that it's Jomtien. 

Nothin surprises me from that joint

It does seem to be a Jomtien thing. First report of this 'development' was from a dealing there. Bizarre 'requirement', if this is really gonna stick.

 

Interesting point referenced about the passport changing (new number) and logging in to the 90-day site, to 'check status'.

 

Situation in my case, new passport last year, have to do the first 90-dayer in person. Told to get stamps transferred to the new passport before being allowed to proceed with the report.

 

OK, done and done. Subsequent 90-day reports (75, actually, haha) online all approved. 'Check status' at the website shows all 90-day online 'results' history, with both the new and previous passports. Showing that immigration has 'connected' the passports history for the 90-day system. At least in my case. This is for CW.

Interestingly my new passport number is on the TM47 online system, no data yet, so the plan is to use the same data as my old passport either by submitting by overriding the old number to new number or if that doesn't work just re-input and see if that works, 75 days to go

Welcome to the club.

Same to me. 

New pp in September.

Transfers done. New extension until Oct 26.

 

Online not work.

Due 5. Jan.

So I TRIED to fix it by a visit to KK office yesterday.

It was overcrowded like never seen in 14 years!

And no separate 90 day service.

Two officers sick I was told.

Given up after a second attempt in the afternoon.

Will try again on Jan 7.

If it's still that bad:

any other consequences than 2000 Baht fee?

I am fed up with their lousy IT and ineffective office.

Burning extra fuel to their office in nowhere land.

There are separate 90 day counters where the ladies can polish their nails.

Only for Lao people and similar.

??? Are they serious 🤨

1 minute ago, KhunBENQ said:

Welcome to the club.

Same to me. 

Online not work.

Due 5. Jan.

So I TRIED to fix it by a visit to KK office yesterday.

It was overcrowded like never seen in 14 years.

And no separate 90 day service.

Given up after a second attempt in the afternoon.

Will try again on Jan 7.

If it's still that bad:

any other consequences than 2000 Baht fee?

I am fed up with their lousy IT and ineffective office.

There are separate 90 day counters where the ladies can polish their nails.

Only for Lao people and similar.

??? Are you serious 🤨

Have you already done the in person report following the passport change? if so try inputting your new passport number to the online system, mine is now on there.

 

Incidentally i caught a cold from all the dirty farang in Immigration, as expected, ridiculously busy when i went

I should add that the young guy at the information desk knows about many 90 day rejects but of course no clue why.

1 hour ago, scubascuba3 said:

Have you already done the in person report following the passport change? if so try inputting your new passport number to the online system, mine is now on there.

I hope to fix it on another visit after New Year.

1 minute ago, KhunBENQ said:

I hope to fix it on another visit after New Year.

but was that your first immigration 90 day report after getting a new passport?

On 12/27/2025 at 9:03 AM, scubascuba3 said:

Have you already done the in person report following the passport change? if so try inputting your new passport number to the online system, mine is now on there.

On Oct 8 I was there for transfer of stamps and extension with the new passport.

Very quiet day, no waiting at all!

After that I went to that "90 day room/desks" where I got a new 90 report slip for due date Jan 5.

 

BUT!

On my useless/hopeless visit last Friday I was told that this counter is not for "farangs" just Lao etc.

What??

Make of it what you like.

On Jan 7 I will drive there again.

Hope for the best but be prepared to hang around for hours?

 

This morning did a third attempt for online.

In a way just measuring how long the reject takes on a weekend.

 

Suggestion: Send the notification by registered mail.

I can speak to this at JOMTIEN.

I have been doing this online for years 

Got my new passport so needed a new tm30 and then did my first 90 day with my new passport which was neccesary.

At the 90 day desk I asked if I could resume with online next time.

They said NO! That first I must exit and reenter Thaiand.

I balked at that and then they said well you could try.

So I did try.

After about four days I recall which was longer than before the online report was approved.

So I suggest you do exactly as I did.

But.WARNING.

Don't leave it till the last minute.

I suppose about a week before the due due date is optimal.