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TrueMoney wallet: all of a sudden a passport is not good enough?

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Out of nowhere I'm getting warnings on my TrueWallet app that I have to schedule a video call and provide either a work permit, alien ID card, Thai driver's license or student certificate, none of which I have. It doesn't say how long I have to provide this but it says for the continued use and due to new anti money laundering laws in Thailand. Anyone else use TrueMoney Wallet and get this? Not a huge loss if I can't use it anymore but it is convenient at 7-11.

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  • Two days ago I called 1240.  Since it is all in Thai, I just pressed zero on my phone. I got connected and a person that spoke a little English answered.  She told me that someone who spoke English wo

  • Will Iam Not
    Will Iam Not

    Where did you get the idea that it is easy to get. Did you not read last week's posts. My Amphur insist I must be married.

  • gk10012001
    gk10012001

    Some people like just like to try and throw insults.  Sad small people.  Save your judgements and assumptions

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  • Popular Post

Get yourself one of those gay pink Thai ID cards which apparently is easy enough to get at your local govt provincial office if you want to keep the true thingy. 

Yup, it's doing that for me too, I'll call tomorrow using my pink ID.

 

It's certainly annoying, @Ohyesuare thanks for the heads-up, good job it didn't decide not to work when it was needed.

 

I suspect that Rabbit Line Pay won't be far behind.

 

And probably Lazada Wallet which has only relatively recently started working for foreigners.

"I don't want to know why you can't. I want to know how you can!"

gee.  Everything over there is seemingly not making it easy on foreign travelers or expats

  • Popular Post
1 hour ago, Kwasaki said:

Get yourself one of those gay pink Thai ID cards which apparently is easy enough to get at your local govt provincial office if you want to keep the true thingy. 

Where did you get the idea that it is easy to get. Did you not read last week's posts. My Amphur insist I must be married.

Same here, the app suddenly started to pester me when I was at a 7//11 this morning, about to pay.

 

I think they should be clear about when it will cease to work. Surely there's a deadline to comply; my problem is that I will need to renew my DL first.

1 hour ago, KannikaP said:

Where did you get the idea that it is easy to get. Did you not read last week's posts. My Amphur insist I must be married.

Not right by all accounts go back to local govt province or the main govt province and be a bit more assertive they can't eat you. 

  • Popular Post

So I got my yellow house book out ready, dialed the call centre and listened to the instructions - in Thai!

 

That's handy isn't it. So bye bye Truewallet. Nice knowing you.

  • Popular Post

I just tried the 24 hour chat.  They replied in English and asked for my email, and will send me a message with details of how to book the call.  I hope it doesn't just say call 1240.

19 hours ago, gk10012001 said:

gee.  Everything over there is seemingly not making it easy on foreign travelers or expats

Well you best stay where you are then.

 

 

i hope this are not first signs of a tightening of money control as the bad economy must had let the  Gov. money coffers level shrink ????

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7 hours ago, JWRC said:

Well you best stay where you are then.

 

 

Some people like just like to try and throw insults.  Sad small people.  Save your judgements and assumptions

  • Popular Post

Yes, I can imagine how TrueWallet and the Rabbit thing is used by International Money Laundering operations to launder billions upon billions of money.

On 7/22/2021 at 5:09 PM, Kwasaki said:

Get yourself one of those gay pink Thai ID cards which apparently is easy enough to get at your local govt provincial office if you want to keep the true thingy. 

Depends. I tried, and the uniform spent ages finding ways it wasn't possible while waiting for me to offer an 'incentive'. I walked out. They did the same when I needed a form signed confirming that a photo of me was me. I walked out.

16 minutes ago, AlQaholic said:

Yes, I can imagine how TrueWallet and the Rabbit thing is used by International Money Laundering operations to launder billions upon billions of money.

In fairness, I've seen the occasional ad for an online casino that mentioned TrueMoney as a payment option, and we all know how much the Thai authorities love to crack down on casinos that aren't owned by generals.

 

What I don't get is why they increased the limit from 5,000 baht to 30,000 baht a while ago, they could have made that a 2nd tier and added a 2nd layer of verification just for that. Instead of annoying those of us who just want to make small purchases at 7/11.

On 7/22/2021 at 5:32 PM, Crossy said:

And probably Lazada Wallet which has only relatively recently started working for foreigners.

Lazada Wallet stopped working for me years ago (something to do with being a non-Thai) as did their delivery system.

Even the True app help doesn't work, not moving the two times I've tried. I might just run the balance down

Screenshot_2021-07-24-09-59-36-264_th.co.truemoney.wallet.jpg

1 hour ago, Bangkok Barry said:

Depends. I tried, and the uniform spent ages finding ways it wasn't possible while waiting for me to offer an 'incentive'. I walked out. They did the same when I needed a form signed confirming that a photo of me was me. I walked out.

Yeah difficult to do somethings without a Thai in toe. 

2 hours ago, AlQaholic said:

Yes, I can imagine how TrueWallet and the Rabbit thing is used by International Money Laundering operations to launder billions upon billions of money.

You can move quite large sums of money through TrueWallet, up to 200,000 THB. And that's how launderers often work, breaking their assets down into 'bite sized chunks' so that it flies beneath the radar. Lots of accounts moving relatively small amounts at a time.

  • Popular Post
1 hour ago, Kwasaki said:

Yeah difficult to do somethings without a Thai in toe. 

It seems that only Thais are allowed to launder money.

20 minutes ago, Muhendis said:

It seems that only Thais are allowed to launder money.

I was referring to OP who was trying to get letters signed getting a pink card. 

On 7/22/2021 at 5:32 PM, Crossy said:

Yup, it's doing that for me too, I'll call tomorrow using my pink ID.

I use my wife's True Money Wallet. I had one long ago but it died when I could not provide a Thai ID.

 

On 7/22/2021 at 5:32 PM, Crossy said:

And probably Lazada Wallet which has only relatively recently started working for foreigners.

You have to do that using their app. I don't need it but it is irritating when then give you coupon on wallet and you cannot do anything with it.

26 minutes ago, ubonjoe said:

You have to do that using their app. I don't need it but it is irritating when then give you coupon on wallet and you cannot do anything with it.

Got a refund in my Lazada wallet yesterday.

Had no problem withdrawing it to my Bangkok Bank account.

The nagging increases, this morning they sent me an SMS. As I currently cannot provide them with any of the IDs they want, I'll just use up my balance - but it would be nice to know how much time there's left!

 

Compare that with a bank back home who recently asked me to complete an additional KYC questionnaire. They told me the exact deadline right away. How difficult can it be?

 

On 7/22/2021 at 6:11 PM, gk10012001 said:

gee.  Everything over there is seemingly not making it easy on foreign travelers or expats

But we dont discriminate!

2 hours ago, Kwasaki said:
4 hours ago, Bangkok Barry said:

Depends. I tried, and the uniform spent ages finding ways it wasn't possible while waiting for me to offer an 'incentive'. I walked out. They did the same when I needed a form signed confirming that a photo of me was me. I walked out.

Yeah difficult to do somethings without a Thai in toe. 

My wife was with me, and of course was angry that by walking out I showed disrespect to the uniform that was disrespecting me.

On 7/22/2021 at 6:42 PM, KannikaP said:

Where did you get the idea that it is easy to get. Did you not read last week's posts. My Amphur insist I must be married.

Mine said the same. Plus, resident for a minimum of 12 months.

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