Makro ! just an advisory.

[CharlieH]

This is not a story of complaint it is merely an advisory to others as to what might happen to you and avoid some having a melt down.

 

Bought some itemes via "makroclick" which infact we do monthly and have them delivered.

1 item was totally wrong so we refused that and as we were going into town next day we would collect the right item.

Later we discovered another item was wrong but this was our fault. No biggy we would just exchange that when we go to collect the other item.

Get to Makro and the item (that was wrongly delivered) was waiting for us on the counter., great. So we then asked to exchange the wrong item purchased.

No ! you cant do that. You have to buy the replacement and get a refund for the returning item.Seemed odd but ok, thinking they were going to give me a cash refund.No, then the reams of paperwork followed, that was then taken to "the boss" to countersign, then we would have to wait for the delivery driver to bring us the receipt for the returned item the next day, then the paperwork would be sent to Bangkok and we would get the refund paid into my bank account in 7-14 days.

 

So, if you return something or rxchange something, it seems apart from the 45 minute process, you then have to wait upto 2 weeks to actually be paid. What a time consuming labour intensive process for a simple exchange/refund it should have been. 

Now you know what to expect. ???? if you need to exchange having bought by the online Mackro Click service.

[yeahbutif]

Paperwork seems the the norm in Thailand  but yes I took a two ring hob back 10 mins latter.as it was no use as the rings would not hold a saucepan as the holder was wrong it said just need to exchange the holders the same as the one on display.... But nope had to buy another one then get refund for old one. Seems so long winded but as we all say TIT..

[connda]

The "Customer Is Always Right" doesn't apply to returns in Thailand.

[Lantern]

From my experience "customer service" does not exist in Thailand.

[internationalism]

I haven't hear about exchanging the wrong bought item. Anywhere in the world. 

That is much at discretion of a shop menager.

But if they do, certainly should be simplified. They are not making any profit and wasting time of their staff for doing this useless job

[BigStar]

19 minutes ago, Lantern said:

From my experience "customer service" does not exist in Thailand.

I almost always get good customer service, never any problem.

[Iamfalang]

1 hour ago, CharlieH said:

apart from the 45 minute process, you then have to wait upto 2 weeks to actually be paid.

OMG, I can imagine.   At JIB (computer store), I returned and swapped out a 40,000 laptop in about 10-minutes.   I was so excited it wasn't like what I expected (your story I assume and dread before attempting anything like this, and I really tried to convince myself to NOT do it), that I gave each employee 100 baht.   

 

Once.............no, Twice I bought shoes for like 100 baht each and both pairs broke (sole came off) within a few minutes.  I think one I tried to glue, didn't really work well.  I didn't even consider going back to the store..............I just laughed.  

[Boyn]

7 minutes ago, Iamfalang said:

OMG, I can imagine.   At JIB (computer store), I returned and swapped out a 40,000 laptop in about 10-minutes.   I was so excited it wasn't like what I expected (your story I assume and dread before attempting anything like this, and I really tried to convince myself to NOT do it), that I gave each employee 100 baht.   

 

Once.............no, Twice I bought shoes for like 100 baht each and both pairs broke (sole came off) within a few minutes.  I think one I tried to glue, didn't really work well.  I didn't even consider going back to the store..............I just laughed.  

It seems to be a thing in Thailand, buy shoes 5 min later sole comes off, i had it happen to a golf shoe when i was on the course playing that was fun. Note to self set up business selling quality glue to shoe manufacturers .

[Lacessit]

Perhaps ignorance is bliss, I am barely computer-literate enough to buy stuff on Lazada. Thanks for the tip, though.

[KhunBENQ]

1 hour ago, Lacessit said:

Perhaps ignorance is bliss, I am barely computer-literate enough to buy stuff on Lazada. Thanks for the tip, though.

Just ordered Malee juice (12 in a pack, free shipping).

Comes out at about 54 Baht per carton.

Makro 214/3 = ~71 Baht.

Not everything is cheap at Makro.

[KhunBENQ]

1 hour ago, Boyn said:

It seems to be a thing in Thailand, buy shoes 5 min later sole comes off,

Bought a 24 Watt three color LED down-light at Global.

All fine until about 3 days when it was on for longer.

Suddenly dimming, off, on different color... A light show.

 

I now took a look at the LED driver (similar to a transformer) and did simple math.

It's an 18 Watt driver!!

 

Edited October 21, 2022 by KhunBENQ

[1FinickyOne]

2 hours ago, connda said:

The "Customer Is Always Right" doesn't apply to returns in Thailand.

Is that axiom ancient history? customer service changed [western world] in the 1990s as far as I could see

[Kwasaki]

Just Makro way for that service. 

Maybe a fraud insurance way of some kind. 

As you say no biggie. ????

[bluemoon58]

Nothing new here. It's the same at numerous places in Thailand. 

[StevieAus]

5 hours ago, Lantern said:

From my experience "customer service" does not exist in Thailand.

Obviously dealing with different places than me over the last eleven years and also had great service from local Makro.

[steve187]

3 hours ago, KhunBENQ said:

Just ordered Malee juice (12 in a pack, free shipping).

Comes out at about 54 Baht per carton.

Makro 214/3 = ~71 Baht.

Not everything is cheap at Makro.

link please

[swm59nj]

That type of return service is Thai Style 

[rwill]

Check your order better next time before signing it off.

 

The Makro guy that delivers to us is very friendly and helpful.

[Surasak]

6 hours ago, Lantern said:

From my experience "customer service" does not exist in Thailand.

I can honestly say that is not my experience. Customer service over the past 30+ years has been exceptional. I will admit I've had the odd exception, but they have been minor to the point I cannot give details. Is it good luck, or good service?

[Myran]

6 hours ago, connda said:

The "Customer Is Always Right" doesn't apply to returns in Thailand.

"The customer is always right" doesn't mean what you (and many other customers) think it means.

[TigerandDog]

that's not my experience with Makro. I returned an item and asked if I could get a replacement from in the store. Information desk said to go and get the replacement item. Brought it back to them, they went to the checkout processed a credit for the returned item and then scanned the replacement item. Just had to pay the difference on the spot. No issues whatsoever. All done in 10 minutes and no paperwork involved.

Edited October 21, 2022 by TigerandDog

[scorecard]

6 hours ago, BigStar said:

I almost always get good customer service, never any problem.

Ahh, you're so sweet, you qualify for the magic version of customer experience. 

[wwest5829]

6 hours ago, BigStar said:

I almost always get good customer service, never any problem.

Agree, and allowing that we all can have different experiences due to many variables. The only return incident with Makro for me concerned returning 3 boxes of Red Monte Clair wine. Taste was very bad. Perhaps the bottom of the barrel or having been too long subjected to heat but ... yuck. I explained that I had also tasted a second box with the same result ... undrinkable. Return price was immediate  ... We don't know, perhaps they had been told of a bad batch, or others had the same complaint ... anyway. My one time return, no issue.

[Burma Bill]

6 hours ago, BigStar said:

I almost always get good customer service, never any problem.

Likewise when I lived in Thailand, especially at Tesco Lotus and Big C, provided I showed the receipt.

[MrJ2U]

Horrible experience.

 

However it's nice having Makros deliver, especially when the items are correct. 

[eisfeld]

I had a similar experience at Thai Watsadu. Wanted to return an unopened item becasue wrong size despite the seller telling me it would fit. Went to the return counter where they conveniently have a printout of the refund policy which stated that they would just refund the money to my card. Clerk there said that's not possible and we can just get a voucher. I pointed out that there is a clear printed policy for refunds hanging right next to him which says otherwise. A lot of back and forth and they said OK but now I need to sign this huge staple of papers and btw they need my passport. Left me standing there waiting for 20minutes. They obviously started a whole convoluted process just to push you accepting a voucher instead which for some reason would not need all that paperwork and passport.

 

Clearly the corporate heads of the big companies have design the process to be as cumbersome as possible. An excercise in how to not make a customer happy. I've had a much better experience at HomePro.

[ThailandRyan]

1 hour ago, TigerandDog said:

that's not my experience with Makro. I returned an item and asked if I could get a replacement from in the store. Information desk said to go and get the replacement item. Brought it back to them, they went to the checkout processed a credit for the returned item and then scanned the replacement item. Just had to pay the difference on the spot. No issues whatsoever. All done in 10 minutes and no paperwork involved.

I had the same experience but instead of at the register it was handled at the accounting office in the corner of the Rama 3 Makro store where they process the deliveries.

[Boyn]

5 hours ago, KhunBENQ said:

Bought a 24 Watt three color LED down-light at Global.

All fine until about 3 days when it was on for longer.

Suddenly dimming, off, on different color... A light show.

 

I now took a look at the LED driver (similar to a transformer) and did simple math.

It's an 18 Watt driver!!

 

TIT

[KannikaP]

1 hour ago, wwest5829 said:

Agree, and allowing that we all can have different experiences due to many variables. The only return incident with Makro for me concerned returning 3 boxes of Red Monte Clair wine. Taste was very bad. Perhaps the bottom of the barrel or having been too long subjected to heat but ... yuck. I explained that I had also tasted a second box with the same result ... undrinkable. Return price was immediate  ... We don't know, perhaps they had been told of a bad batch, or others had the same complaint ... anyway. My one time return, no issue.

and the lesson learnt.........Monte Clair is rubbish. You get what you pay, or don't pay for. 555

[talahtnut]

Go to your local market, see what you buy, have a bit of banter

with stallholders, support small business not corporations..A most

satisfying way to prepare your grub the natural Thai way.