Can't register on SCB EASY App

[Aforek]

Hello,  I am a SCB custsomer , I have downloaded the SCB easy app, but I can't register

 

when I say, "yes, I am an SCB customer ", a new window opens and there are two lines :

one :" Please use mobile data for registration " , and " go to wifi settings " ( and then there is  only the name of my connexion )

very different from what I have seen when registration works : is it because there is no NFC on my smartphone  ( Asus Zone ) 

thanks 

 

[huyuli]

Staff did it for me.

[Mutt Daeng]

22 minutes ago, Aforek said:

Hello,  I am a SCB custsomer , I have downloaded the SCB easy app, but I can't register

 

when I say, "yes, I am an SCB customer ", a new window opens and there are two lines :

one :" Please use mobile data for registration " , and " go to wifi settings " ( and then there is  only the name of my connexion )

very different from what I have seen when registration works : is it because there is no NFC on my smartphone  ( Asus Zone ) 

thanks 

 

I think it's telling you to switch wifi off and to register using the sim card that will be associated with the account. After registration you should be able to use the app via wifi. Nothing to do with NFC.

Edited June 16, 2023 by Mutt Daeng

[scubascuba3]

Use SIM data and it should solve the problem, standard with banking apps

[sometimewoodworker]

You can only register (as @Mutt Daeng thought) when Wi-Fi is switched off. You must be using mobile data. You can only use a mobile phone for the app. You can only have I phone (this I think  not sure) you can not have a phone and tablet connected using the app.

In the past you could have a phone and tablet using the app. After you have registered you can use Wi-Fi. I think that you can use any phone to register including a SIM free phone.

Edited June 16, 2023 by sometimewoodworker

[thoengthaied]

I have exactly the same problem as the OP and spent several hours trying to solve it. I was about to go to my SCB branch when I heard that SCB is discontinuing the SCB app in July, so I didn't bother to go. Funny that when I was talking to SCB staff on their helpline they spent a long time trying to help, even connecting me to AIS because they thought it was a problem with my data. At no time did they mention that the app is being discontinued. Typical Thai. One hand doesn't know what the other is doing. Keep the workers in the dark.

[Aforek]

SCB NET will be discontinued in July ( on computer ), but not SCB Easy app ( on mobile ) ; that's why I want to register with SCB Easy app 

it's what I understand 

[Swiss1960]

54 minutes ago, thoengthaied said:

I have exactly the same problem as the OP and spent several hours trying to solve it. I was about to go to my SCB branch when I heard that SCB is discontinuing the SCB app in July, so I didn't bother to go. Funny that when I was talking to SCB staff on their helpline they spent a long time trying to help, even connecting me to AIS because they thought it was a problem with my data. At no time did they mention that the app is being discontinued. Typical Thai. One hand doesn't know what the other is doing. Keep the workers in the dark.

They do NOT discontinue the app, they discontinue the website

[Crossy]

As above you MUST use mobile data to register on the app.

Once registered you can use WiFi.

 

[tomazbodner]

10 minutes ago, Crossy said:

As above you MUST use mobile data to register on the app.

Once registered you can use WiFi.

 

Yes, and it has to be same phone number as registered with the bank.

[Liverpool Lou]

1 hour ago, thoengthaied said:

I heard that SCB is discontinuing the SCB app in July, so I didn't bother to go. Funny that when I was talking to SCB staff on their helpline they spent a long time trying to help, even connecting me to AIS because they thought it was a problem with my data. At no time did they mention that the app is being discontinued. Typical Thai. One hand doesn't know what the other is doing. Keep the workers in the dark.

Only the online website access, Easy Net, is being discontinued, nothing to do with the phone app and nothing to do with the staff not knowing what's going on, it's you that doesn't know that, and nothing to do with keeping the workers in the dark, either.

Edited June 17, 2023 by Liverpool Lou

[phetpeter]

As with most banks, just go to the bank and they will set it up for you, most banks will not allow forgieners to do it on line, they want to register your photo etc., a 5 min job.

[sammieuk1]

I very recently had my Kbank app stop working nothing would rectify it took the phone to the bank the teller calls internet support 30 mins later an Avast app had somehow installed itself not by me found deleted it then it Kbank app is working fine maybe a possibility ????   

[Fab5BKK]

Similar problem here:

I downloaded the SCB Easy app, then, when I tried to get registered my “credentials” (Passport Details and Date of Birth) were rejected. I did try several times.

 

I didn't have this kind of issues when I installed the Bangkok Bank app...

Edited June 17, 2023 by Fab5BKK

[mancub]

2 minutes ago, Fab5BKK said:

Similar problem here:

I downloaded the SCB Easy app then when I tried to get registered my “credentials” (Passport Details and Date of Birth) are rejected. I did try several times.

 

I didn't have this kind of issues when I installed the Bangkok Bank app...

Passport details need to be the originals you opened the account with I believe. Updating a phone or passport number seems to require re-submitting everything including inside leg measurement in order to get back on line. 

As with every thing though. probably depends on the branch/ ability of the staff.

[lungbing]

Not the passport you opened the account with, the passport the bank currently knows about.  I renewed my passport  earlier this year and told my bank.  So it's my new one they would need, not the original.  But if you have not told the bank about any passport renewal then yes, the one you originally used.

[sometimewoodworker]

1 hour ago, lungbing said:

Not the passport you opened the account with, the passport the bank currently knows about.  I renewed my passport  earlier this year and told my bank.  So it's my new one they would need, not the original.  But if you have not told the bank about any passport renewal then yes, the one you originally used.

Alternatively you can change the registration to your pink card and so avoid swapping numbers ever again.

[503726]

Agree with experience on the thread. 

 

I signed up for a day package of roaming access with AIS for 32 baht but had to switch off my internet connection as per Mutt Daeng - it's telling you to switch wifi off and to register using the sim card that will be associated with the account. After registration you should be able to use the app via wifi . (haven't check the wifi bit yet)

 

My original passport number was rejected and my current passport number accepted. That makes sense & perhaps using the pink card. SCB staff do take care to update the bank's document records for new passports as I recall, they are very good at that, aren't they?

 

The new site looks powerful. I will get the bank to help me with facial recognition. I saw them doing that for a customer last time I was in a queue. It looks very convenient & useful.

 

The thought of walking round with access to the amount that must be at a bank for immigration requirements is a downside.

 

I wonder whether it might be better to keep a the lump sum required for visa renewal in another account outside reach of the SCB Easy ap, in another bank or keep the Easy ap phone at home. 

[tifino]

yeah it is good at least there's more customr experiences being populated via a google search now... 

We popped bacjk up to LOS for a 3 wks sojourn, and went with AIS for all our connections this time round... 

Did all the resurrecting of the Mrs's cobwebbed passbook account, over the counter at PaTong, and all goes well using the SIM number we updated her Acct Profile to for carrying on with the SCB EasyApp. 

 We experienced that yes all was to happen over the SIM data connection, and did find that even when properly set up, that even after fully registered, SCB Banking would never operate day by day, when trying to use WiFi for the connection.

 

Yes it (the App) does not like a 2nd phone ie a tablet trying to connect ( we found this when trying to do stuff over WiFi on a Tablet we left daily at the hotel Room just for this... 

 

Okay so we are now back in OZ, and the first thing we tried was to reconnect, from OS...

Well firstly found that AIS (well at least the 999ThB Tourist 4G SIM) only works when inside LOS, in that there is No Int'l Roaming at all...  

  We though this might happen so had kept positive attitude that WiFi might still be usable in lieu from anywhere else around the planet?... alas Not...  

 

So now it comes down to whether it is possible to (prior to leaving LOS) to have one's account profile amended to reflect an Int'l Moble Number to replace the domestic +66 number associated?

Maybe someone out there has tried this already?

 

The other avenue is the question whether someone fluked associating a TH mobile Number to their Acct, that does have International Roaming? (as in fluked buying the appropriate carrier's SIM that has it?   - and therefore technically able to transact the App whilst outside of LOS? - it is all about being able to respond to Verification Codes sent via SMS...

 

In the meantime we have to return to resorting to visit our friendly Thai Grocer in Melbourne, to do the Transfers ye olde way - manually over the phone back to his Associate in TH... 

 

[KhunBENQ]

4 hours ago, tifino said:

and did find that even when properly set up, that even after fully registered, SCB Banking would never operate day by day, when trying to use WiFi for the connection.

If you try to use an "open" WiFi (often the case at public/hotel WiFi) the app fails silently.

Just does not come up.

SCB is paranoid with their security measures. No (copy) paste (sooo convenient for account no. etc).

Developer functions on Android must be turned off.

Still the worst/ugliest of the Thai banking apps that I have (Bangkok Bank, Kasikorn, SCB).

 

They are still not able to setup face recognition for foreign passport holders. Stupidos.

So after a lenghty talk to customer service in Bangkok (me sitting at the branch) I got a waiver.

So far so mediocre.

Didn't even notice the "French touch" until now :

 

 

Open issue: two days ago I wanted to do card-less withdrawal.

Enter my phone number at the ATM and get some "not registered for ..." message.

Worked before.

Phone number used since years for internet banking.

 

I am just too lazy for another branch visit with passport and bankbook and receive some blank stares and discussion among the staff

Edited October 12, 2023 by KhunBENQ

[tifino]

23 hours ago, KhunBENQ said:

If you try to use an "open" WiFi (often the case at public/hotel WiFi) the app fails silently.

Just does not come up.

SCB is paranoid with their security measures. No (copy) paste (sooo convenient for account no. etc).

Developer functions on Android must be turned off.

Still the worst/ugliest of the Thai banking apps that I have (Bangkok Bank, Kasikorn, SCB).

 

They are still not able to setup face recognition for foreign passport holders. Stupidos.

So after a lenghty talk to customer service in Bangkok (me sitting at the branch) I got a waiver.

So far so mediocre.

Didn't even notice the "French touch" until now :

 

 

Open issue: two days ago I wanted to do card-less withdrawal.

Enter my phone number at the ATM and get some "not registered for ..." message.

Worked before.

Phone number used since years for internet banking.

 

I am just too lazy for another branch visit with passport and bankbook and receive some blank stares and discussion among the staff

Thanx... the Wi-Fi methods tried were: home household NBN WPA secured Wi-Fi, and also tried do a secured Wi-Fi hotspot from another android phone...   For our trip i used a factory reset fresh android with nothing like Developer done to it... a clean phone 

Still like to know if anyone has tried to register their thai bank account using a foreign phone for verification? or is a +66 mobile mandatory? or or anyone know a thai network that has international roaming capability? 

[topt]

15 hours ago, tifino said:

or is a +66 mobile mandatory?

Why don't you (or get someone else) to ring their help line and ask them? 

 

As you are probably aware the app has to be set up initially using mobile data from within Thailand and after that there should not be an issue just using WiFi in the same device.

I set up my app in a brand new phone and subsequently removed the sim and have been using it simless on WiFi at home for the last 3 months without a problem - all be it I am in Thailand.

 

Other posters seem to be able to use WiFi abroad so I do not really understand why you could not. If you reset the phone/deleted and reinstalled the app or similar than you would have to start the process from scratch again for which I believe you would need to be in Thailand.

 

 

 

 

[Ronin06]

Two things to remember.

 

1) Must be using mobile data, not WiFi.

2) Cannot be using a VPN,