I cannot login to Lazada any more

[dingdongrb]

42 minutes ago, billd766 said:

I just tried that and it didn't work.

 

Time for an afternoon nap and a brain reboot.

Not sure then what your issue might be. 

 

Maybe try:

 

Clearing cache in Chrome

&

Do a Disk Cleanup on your C drive 

 

 

[dingdongrb]

32 minutes ago, dddave said:

What I think happened is that without thinking things out, (big surprise) Lazada without warning, initiated new password requirements which negated existing passwords that did not meet the new requirements.  I think if OP changes his PW, all will be good.

 

32 minutes ago, dddave said:

Three or four days ago, Lazada suddenly started telling me my login password was incorrect.  Long story short, I had to go to "forgot password" and put in a new password that required parameters different from before. Now 8 characters including letters, at least 1 capital, numerals and a special character.   I then had to go through a two-step verification to log-in again. Now all good.

 

What I think happened is that without thinking things out, (big surprise) Lazada without warning, initiated new password requirements which negated existing passwords that did not meet the new requirements.  I think if OP changes his PW, all will be good.

My PW meets all the requirements you listed except the '1 capital' and I can login without any issues.

[scubascuba3]

The app is so easy to use, no issues, once logged in the first time that's it

[lopburi3]

I have not used password sign on for Lazada for last six months or so - always had intermittent issues doing so.  Now just log on using "G* Google" option and no issues since (but do seem to have to google translate most pages even when set for English).

 

I just checked with VPN in USA and no issue log on to Lazada using above method.

Edited September 24, 2023 by lopburi3

[billd766]

1 hour ago, dingdongrb said:

I thought everyone who uses a PC knows these two trusty friends, 'Ctrl C' and 'Ctrl V'?

The last time I saved a screenshot was back in February.

[Bangkok Barry]

I had the same problem and set up a new account with an email address I hardly use anymore. Why it happens, I have no idea.

[billd766]

1 hour ago, dddave said:

Three or four days ago, Lazada suddenly started telling me my login password was incorrect.  Long story short, I had to go to "forgot password" and put in a new password that required parameters different from before. Now 8 characters including letters, at least 1 capital, numerals and a special character.   I then had to go through a two-step verification to log-in again. Now all good.

 

What I think happened is that without thinking things out, (big surprise) Lazada without warning, initiated new password requirements which negated existing passwords that did not meet the new requirements.  I think if OP changes his PW, all will be good.

Thank you.

[brianthainess]

I had a problem 2 days ago and they had sent an email which I had to click on, after that logged in ok.

[billd766]

32 minutes ago, lopburi3 said:

I have not used password sign on for Lazada for last six months or so - always had intermittent issues doing so.  Now just log on using "G* Google" option and no issues since (but do seem to have to google translate most pages even when set for English).

 

I just checked with VPN in USA and no issue log on to Lazada using above method.

Thank you.

 

I just logged on to my Lazada account by

1   clicking the saved link

2   clicking on the shopping cart  

3   then I did a page reload and logged in with Google followed by my email address

 

It only seems to happen on Lazada. I only use Lazada once or twice a month so I think I can live with it.

[billd766]

Thank you to everybody for your advice. Some of it worked and some of it didn't.

 

I think that I have a picky gremlin lurking somewhere in the bowels of my pc. As long as Lazada is all he picks on I can live with him.

[sandyf]

4 hours ago, billd766 said:

I found the on screen keyboard and can do a copy of the screen using the Windows key on the pc and the PrtScn button on the on screen keyboard. I can copy the screen but I cannot do a copy to or save as to anywhere.

The easiest way to copy from the screen Bill is the snipping tool.

Go to the windows search bar and start to key in Snip, you will get a list come up. What you want is the Snipping Tool, rather than Snip & Sketch. A box will appear and go to Mode, you have some options on how to select. An image will appear and then use the options under File in the top left to do what you want to do with the image.

[billd766]

25 minutes ago, sandyf said:

The easiest way to copy from the screen Bill is the snipping tool.

Go to the windows search bar and start to key in Snip, you will get a list come up. What you want is the Snipping Tool, rather than Snip & Sketch. A box will appear and go to Mode, you have some options on how to select. An image will appear and then use the options under File in the top left to do what you want to do with the image.

Thanks Sandy.

 

I will do that later as I am reloading every site that has a password since I did a clear cache earlier.

 

On some sites I have to submit new passwords.

 

What a PITA.

[ChipButty]

I wish they would stop my wife from login in, we are on first name terms with the drivers, 

[transam]

2 minutes ago, billd766 said:

Thanks Sandy.

 

I will do that later as I am reloading every site that has a password since I did a clear cache earlier.

 

On some sites I have to submit new passwords.

 

What a PITA.

Set up Google password manager, it will load passwords auto, you will have one Google password to activate it when you log into Google..

[billd766]

2 hours ago, sandyf said:

The easiest way to copy from the screen Bill is the snipping tool.

Go to the windows search bar and start to key in Snip, you will get a list come up. What you want is the Snipping Tool, rather than Snip & Sketch. A box will appear and go to Mode, you have some options on how to select. An image will appear and then use the options under File in the top left to do what you want to do with the image.

Thank you Sandy.

 

As you get older you tend to forget things especially if you don't use them, and I had forgotten the Snipping tool, which ahs changed a bit since I last used it.

 

On the line under the bookmark line highlighted, it runs, SHOPPING/ SELL/ HELP/ TRACK  and my login is next or next but one to that. My problem is that if I click on any of those fields, I get transferred away from the login icon.

 

I have no idea where that line came from or how to permanently the unwanted icons and save the ones that I want.

[kbb]

Same thing happened to us  - If you don't want to change your PW (I'm hoping they fix this) - Here's a workaround.

 

Go to "Track My  Order" on the hoe page. 

 

Enter your email and a valid order.

 

You'll be directed to a login page that accepts the old, shorter PW. 

 

Will give them some more time before updating our PW. 

What a PITA.

 

 

[delboy]

I rarely use Lazada, but I tried to login a few days ago.  The password has to be at least 8 characters now, and mine is 7.  I tried the suggestion above from kbb and it worked, so I tried to change my password to conform with the new requirements.   I got to the required page, but I had to confirm the old password before entering the new one, and it refused to accept the old password because it was less than 8 characters.  So where do I go from here.

Edited April 6 by delboy

[lopburi3]

4 minutes ago, delboy said:

I've been unable to login for a few days.  The password has to be at least 8 characters now, and mine is 7.  I tried the suggestion above from kbb and it worked, so I tried to change my password to conform with the new requirements.   I got to the required page, but I had to confirm the old password before entering the new one, and it refused to accept the old password because it was less than 8 characters.  So where do I go from here.

If you have Google account just use that for log in - have been doing that for the many months without issues.

Edited April 6 by lopburi3

[delboy]

I tried using Gmail to login.  I was asked for my phone number, I entered it and, like somebody above, I got the reply that the number was already in use.

[lopburi3]

Facebook?

 

My phone number appears as (+66)xxxxxxxxxx on LAZADA.

Edited April 6 by lopburi3