I wanted to post in this thread but it's closed - 

This is my latest experience with a Lazada refund.

 

I ordered an electric massager for my wife and it arrived in 2 days. It was a COD purchase as are 99+% of our Lazada orders.

 

Unfortunately, it wasn't as described so I started the returns process yesterday afternoon and we were at the "Pending pick-up" stage. About 11.15 am today, we got a call from the return courier to say they'd collect in 30 minutes. But we had no return label for the parcel. The courier arrived and, while she was waiting and chatting to Mrs.L, the label arrived for printing. At the same time, the refund was made to my Lazada Wallet, even though the courier hadn't actually touched the package at that point. Label was attached and the courier was on her way.

 

Last time we returned something, we had to wait 3 days (?) for seller approval and then maybe another day for the return label to be generated. No waiting this time. 

 

All in all, a very good return/refund experience and, TBH, all my recent returns have been dealt with well although not as swiftly as this one, probably because of the seller approval requirement mentioned.

At last. Someone who actually understands the Lazada return policy! Well done👏

Lazada wallet is a scam. Try to spend the money first before you blather on here

17 minutes ago, Robert Paulson said:

Lazada wallet is a scam. Try to spend the money first before you blather on here

I got a refund which could only be sent to the wallet. When I tried to collect someone else had registered my phone number under wallet, so I can't access the funds or apply the credit to future purchases. Only way for me to get access is to get a new phone number that has never been registered before.

 

Under customer support it says my only option is to get a number that has never been previously used then link it to the wallet, over riding the old number. I have always wondered whether the seller got angry and registered my phone number so I would never get the funds, or if in fact thai numbers are reused do often that it was a prior customer. It even had the other guys picture and location in the wallet account when I looked at it. 🤣

5 minutes ago, JimTripper said:

 . . . . . or if in fact thai numbers are reused do often that it was a prior customer.

 

Thai numbers are re-used and I have a mate in the same position with Lazada Wallet and him having a phone number registered to a previous user.

23 minutes ago, Robert Paulson said:

Lazada wallet is a scam. Try to spend the money first before you blather on here

Daft post from someone who knows nothing about getting money back...........

25 minutes ago, Robert Paulson said:

Lazada wallet is a scam. Try to spend the money first before you blather on here

Using the Wallet contents is one of the payment options at checkout that to use just requires a click; try it before you blather on here about scam nonsense. 

15 minutes ago, JimTripper said:

I got a refund which could only be sent to the wallet. When I tried to collect someone else had registered my phone number under wallet, so I can't access the funds or apply the credit to future purchases. Only way for me to get access is to get a new phone number that has never been registered before.

Use it on your next Lazada purchase, there's that option.

39 minutes ago, Robert Paulson said:

Lazada wallet is a scam. Try to spend the money first before you blather on here

Spent already on a new order. Simple .... except for you, apparently.

13 minutes ago, Liverpool Lou said:

Use it on your next Lazada purchase, there's that option.

Won't work. The wallet balance is there but can't activate the wallet when selecting that payment option. My phone number can only be bound to one Lazada account. Only option would be for the prior user to delete their account, or for me to get an unused phone number.

2 minutes ago, JimTripper said:

19 minutes ago, Liverpool Lou said:

Use it on your next Lazada purchase, there's that option.

Won't work. The wallet balance is there but can't activate the wallet when selecting that payment option. My phone number can only be bound to one Lazada account. Only option would be for the prior user to delete their account, or for me to get an unused phone number.

How much is it?

10 minutes ago, Liverpool Lou said:

How much is it?

Point being, it means no refunds for me. Lesson for others is you need to activate your wallet first (if you can) before expecting a refund you can access.

1 hour ago, MartinL said:

Spent already on a new order. Simple .... except for you, apparently.

You’re either lying or you got lucky 

1 hour ago, JimTripper said:

I got a refund which could only be sent to the wallet. When I tried to collect someone else had registered my phone number under wallet, so I can't access the funds or apply the credit to future purchases. Only way for me to get access is to get a new phone number that has never been registered before.

 

Under customer support it says my only option is to get a number that has never been previously used then link it to the wallet, over riding the old number. I have always wondered whether the seller got angry and registered my phone number so I would never get the funds, or if in fact thai numbers are reused do often that it was a prior customer. It even had the other guys picture and location in the wallet account when I looked at it. 🤣

The wallet is a scam. It’s just a way not to give refunds. They make a lot by doing this. People who get refunded are lucky. 

5 minutes ago, Robert Paulson said:

People who get refunded are lucky. 

i get refunded by Lazada all the time, direct to my card, when I return things that don't fit or were not as advertised,

 

usuallys takes under a week.  

9 minutes ago, Robert Paulson said:

You’re either lying or you got lucky 

I'm going to waste some time here to reply to you even though you're really not worth it.

1 hour ago, JimTripper said:

I got a refund which could only be sent to the wallet. When I tried to collect someone else had registered my phone number under wallet, so I can't access the funds or apply the credit to future purchases. Only way for me to get access is to get a new phone number that has never been registered before.

 

Under customer support it says my only option is to get a number that has never been previously used then link it to the wallet, over riding the old number. I have always wondered whether the seller got angry and registered my phone number so I would never get the funds, or if in fact thai numbers are reused do often that it was a prior customer. It even had the other guys picture and location in the wallet account when I looked at it. 🤣

Had a similar problem. It was registered using my number and subsequently changed to my wife's number (can't remember why) but I am not allowed to change it back to my number. Cannot access my funds so stopped using Lazada. The app was crap too. 

32 minutes ago, Robert Paulson said:

The wallet is a scam. It’s just a way not to give refunds. They make a lot by doing this. People who get refunded are lucky. 

How then is it, I get refunds placed to Lazada wallet, then from there I get it sent to my BKK Bank account, the last time it was for about 200 bht..?   🤔   

 

47 minutes ago, GarryP said:

Had a similar problem. It was registered using my number and subsequently changed to my wife's number (can't remember why) but I am not allowed to change it back to my number. Cannot access my funds so stopped using Lazada. The app was crap too. 

I had lazada cancel a number of my orders. Not the sellers. Lazada cancelled the orders. I then get a refund in my wallet that I can’t use. I asked them a dozen times to do simple solutions like… idk… just send me the item I paid for, or let me access my wallet. They would do nothing. Scam. 

59 minutes ago, n00dle said:

i get refunded by Lazada all the time, direct to my card, when I return things that don't fit or were not as advertised,

 

usuallys takes under a week.  

Try getting a refund with a bank transfer. It won’t happen. Lazada will keep it. 

Btw lazada if you ever read this, feel free to reach out and give me a refund and I will stop telling people the truth about your scam refund wallet policy 

3 minutes ago, Robert Paulson said:

Try getting a refund with a bank transfer. It won’t happen. Lazada will keep it. 

You are talking out of your lower half, the fact is, YOU don't know or worked out how to get Lazada wallet paid into your bank account.....😂

 

Instead, you come on here trying to trash the service when WE know you are wrong.........

This discussion could end up with legal trouble, as libel/defamation is a serious crime in Thailand, even if claims are true.

 

We have to be careful here!

8 minutes ago, george said:

This discussion could end up with legal trouble, as libel/defamation is a serious crime in Thailand, even if claims are true.

 

We have to be careful here!

Lazada, are as we speak, doing an Internet search on "Robert Paulson"........🤭

19 minutes ago, Robert Paulson said:

Try getting a refund with a bank transfer. It won’t happen. Lazada will keep it. 

Yet more repetitive BS from you!

Are you a Shopee employee?

I've had a few refunds from Lazada not using wallet.

 

Just need to follow their instructions. 

11 minutes ago, Denim said:

I've had a few refunds from Lazada not using wallet.

 

Just need to follow their instructions. 

Of course, just one bloke on here that is BS-ing........🥴

2 hours ago, Robert Paulson said:

Btw lazada if you ever read this, feel free to reach out and give me a refund and I will stop telling people the truth about your scam refund wallet policy 

You have no idea do you! But then again, they do say ignorance is bliss! Why don't you just except it, YOU ARE WRONG!!!!!

15 hours ago, MartinL said:

Spent already on a new order. Simple .... except for you, apparently.

Not simple for me either. I paid in advance for a wristwatch that later was cancelled by the seller.  Lazada says I have to download an app to get access to the refund. However, the app says for Thai only. So, 1500 baht stuck in Thai limbo.

I have had  three refunds from Lazada where the money is refunded to my account . I have always paid COD when using Lazada .

However on the last refund I opted for the package to be picked up at home rather than take the package to Kerry .

That ended with many phone calls , failed pickups and being asked my address on the phone . I will not be using that option in the future .

I use Lazada often and saves a lot of time hunting for items that you will not find shopping locally.