Popular Post CharlieH Posted October 21, 2022 Popular Post Share Posted October 21, 2022 This is not a story of complaint it is merely an advisory to others as to what might happen to you and avoid some having a melt down. Bought some itemes via "makroclick" which infact we do monthly and have them delivered. 1 item was totally wrong so we refused that and as we were going into town next day we would collect the right item. Later we discovered another item was wrong but this was our fault. No biggy we would just exchange that when we go to collect the other item. Get to Makro and the item (that was wrongly delivered) was waiting for us on the counter., great. So we then asked to exchange the wrong item purchased. No ! you cant do that. You have to buy the replacement and get a refund for the returning item.Seemed odd but ok, thinking they were going to give me a cash refund.No, then the reams of paperwork followed, that was then taken to "the boss" to countersign, then we would have to wait for the delivery driver to bring us the receipt for the returned item the next day, then the paperwork would be sent to Bangkok and we would get the refund paid into my bank account in 7-14 days. So, if you return something or rxchange something, it seems apart from the 45 minute process, you then have to wait upto 2 weeks to actually be paid. What a time consuming labour intensive process for a simple exchange/refund it should have been. Now you know what to expect. ???? if you need to exchange having bought by the online Mackro Click service. 2 3 5 2 Link to comment Share on other sites More sharing options...
yeahbutif Posted October 21, 2022 Share Posted October 21, 2022 Paperwork seems the the norm in Thailand but yes I took a two ring hob back 10 mins latter.as it was no use as the rings would not hold a saucepan as the holder was wrong it said just need to exchange the holders the same as the one on display.... But nope had to buy another one then get refund for old one. Seems so long winded but as we all say TIT.. 2 Link to comment Share on other sites More sharing options...
Popular Post connda Posted October 21, 2022 Popular Post Share Posted October 21, 2022 The "Customer Is Always Right" doesn't apply to returns in Thailand. 6 2 Link to comment Share on other sites More sharing options...
Popular Post Lantern Posted October 21, 2022 Popular Post Share Posted October 21, 2022 From my experience "customer service" does not exist in Thailand. 9 3 2 1 Link to comment Share on other sites More sharing options...
Popular Post internationalism Posted October 21, 2022 Popular Post Share Posted October 21, 2022 I haven't hear about exchanging the wrong bought item. Anywhere in the world. That is much at discretion of a shop menager. But if they do, certainly should be simplified. They are not making any profit and wasting time of their staff for doing this useless job 3 Link to comment Share on other sites More sharing options...
Popular Post BigStar Posted October 21, 2022 Popular Post Share Posted October 21, 2022 19 minutes ago, Lantern said: From my experience "customer service" does not exist in Thailand. I almost always get good customer service, never any problem. 1 1 1 5 Link to comment Share on other sites More sharing options...
Iamfalang Posted October 21, 2022 Share Posted October 21, 2022 1 hour ago, CharlieH said: apart from the 45 minute process, you then have to wait upto 2 weeks to actually be paid. OMG, I can imagine. At JIB (computer store), I returned and swapped out a 40,000 laptop in about 10-minutes. I was so excited it wasn't like what I expected (your story I assume and dread before attempting anything like this, and I really tried to convince myself to NOT do it), that I gave each employee 100 baht. Once.............no, Twice I bought shoes for like 100 baht each and both pairs broke (sole came off) within a few minutes. I think one I tried to glue, didn't really work well. I didn't even consider going back to the store..............I just laughed. Link to comment Share on other sites More sharing options...
Popular Post Boyn Posted October 21, 2022 Popular Post Share Posted October 21, 2022 7 minutes ago, Iamfalang said: OMG, I can imagine. At JIB (computer store), I returned and swapped out a 40,000 laptop in about 10-minutes. I was so excited it wasn't like what I expected (your story I assume and dread before attempting anything like this, and I really tried to convince myself to NOT do it), that I gave each employee 100 baht. Once.............no, Twice I bought shoes for like 100 baht each and both pairs broke (sole came off) within a few minutes. I think one I tried to glue, didn't really work well. I didn't even consider going back to the store..............I just laughed. It seems to be a thing in Thailand, buy shoes 5 min later sole comes off, i had it happen to a golf shoe when i was on the course playing that was fun. Note to self set up business selling quality glue to shoe manufacturers . 2 1 Link to comment Share on other sites More sharing options...
Lacessit Posted October 21, 2022 Share Posted October 21, 2022 Perhaps ignorance is bliss, I am barely computer-literate enough to buy stuff on Lazada. Thanks for the tip, though. 1 Link to comment Share on other sites More sharing options...
Popular Post KhunBENQ Posted October 21, 2022 Popular Post Share Posted October 21, 2022 1 hour ago, Lacessit said: Perhaps ignorance is bliss, I am barely computer-literate enough to buy stuff on Lazada. Thanks for the tip, though. Just ordered Malee juice (12 in a pack, free shipping). Comes out at about 54 Baht per carton. Makro 214/3 = ~71 Baht. Not everything is cheap at Makro. 2 1 Link to comment Share on other sites More sharing options...
KhunBENQ Posted October 21, 2022 Share Posted October 21, 2022 (edited) 1 hour ago, Boyn said: It seems to be a thing in Thailand, buy shoes 5 min later sole comes off, Bought a 24 Watt three color LED down-light at Global. All fine until about 3 days when it was on for longer. Suddenly dimming, off, on different color... A light show. I now took a look at the LED driver (similar to a transformer) and did simple math. It's an 18 Watt driver!! Edited October 21, 2022 by KhunBENQ 2 Link to comment Share on other sites More sharing options...
1FinickyOne Posted October 21, 2022 Share Posted October 21, 2022 2 hours ago, connda said: The "Customer Is Always Right" doesn't apply to returns in Thailand. Is that axiom ancient history? customer service changed [western world] in the 1990s as far as I could see Link to comment Share on other sites More sharing options...
Kwasaki Posted October 21, 2022 Share Posted October 21, 2022 Just Makro way for that service. Maybe a fraud insurance way of some kind. As you say no biggie. ???? Link to comment Share on other sites More sharing options...
bluemoon58 Posted October 21, 2022 Share Posted October 21, 2022 Nothing new here. It's the same at numerous places in Thailand. Link to comment Share on other sites More sharing options...
StevieAus Posted October 21, 2022 Share Posted October 21, 2022 5 hours ago, Lantern said: From my experience "customer service" does not exist in Thailand. Obviously dealing with different places than me over the last eleven years and also had great service from local Makro. 1 Link to comment Share on other sites More sharing options...
steve187 Posted October 21, 2022 Share Posted October 21, 2022 3 hours ago, KhunBENQ said: Just ordered Malee juice (12 in a pack, free shipping). Comes out at about 54 Baht per carton. Makro 214/3 = ~71 Baht. Not everything is cheap at Makro. link please 1 Link to comment Share on other sites More sharing options...
swm59nj Posted October 21, 2022 Share Posted October 21, 2022 That type of return service is Thai Style Link to comment Share on other sites More sharing options...
rwill Posted October 21, 2022 Share Posted October 21, 2022 Check your order better next time before signing it off. The Makro guy that delivers to us is very friendly and helpful. Link to comment Share on other sites More sharing options...
Surasak Posted October 21, 2022 Share Posted October 21, 2022 6 hours ago, Lantern said: From my experience "customer service" does not exist in Thailand. I can honestly say that is not my experience. Customer service over the past 30+ years has been exceptional. I will admit I've had the odd exception, but they have been minor to the point I cannot give details. Is it good luck, or good service? 1 1 Link to comment Share on other sites More sharing options...
Myran Posted October 21, 2022 Share Posted October 21, 2022 6 hours ago, connda said: The "Customer Is Always Right" doesn't apply to returns in Thailand. "The customer is always right" doesn't mean what you (and many other customers) think it means. Link to comment Share on other sites More sharing options...
TigerandDog Posted October 21, 2022 Share Posted October 21, 2022 (edited) that's not my experience with Makro. I returned an item and asked if I could get a replacement from in the store. Information desk said to go and get the replacement item. Brought it back to them, they went to the checkout processed a credit for the returned item and then scanned the replacement item. Just had to pay the difference on the spot. No issues whatsoever. All done in 10 minutes and no paperwork involved. Edited October 21, 2022 by TigerandDog Link to comment Share on other sites More sharing options...
scorecard Posted October 21, 2022 Share Posted October 21, 2022 6 hours ago, BigStar said: I almost always get good customer service, never any problem. Ahh, you're so sweet, you qualify for the magic version of customer experience. 1 Link to comment Share on other sites More sharing options...
wwest5829 Posted October 21, 2022 Share Posted October 21, 2022 6 hours ago, BigStar said: I almost always get good customer service, never any problem. Agree, and allowing that we all can have different experiences due to many variables. The only return incident with Makro for me concerned returning 3 boxes of Red Monte Clair wine. Taste was very bad. Perhaps the bottom of the barrel or having been too long subjected to heat but ... yuck. I explained that I had also tasted a second box with the same result ... undrinkable. Return price was immediate ... We don't know, perhaps they had been told of a bad batch, or others had the same complaint ... anyway. My one time return, no issue. Link to comment Share on other sites More sharing options...
Burma Bill Posted October 21, 2022 Share Posted October 21, 2022 6 hours ago, BigStar said: I almost always get good customer service, never any problem. Likewise when I lived in Thailand, especially at Tesco Lotus and Big C, provided I showed the receipt. Link to comment Share on other sites More sharing options...
MrJ2U Posted October 21, 2022 Share Posted October 21, 2022 Horrible experience. However it's nice having Makros deliver, especially when the items are correct. Link to comment Share on other sites More sharing options...
eisfeld Posted October 21, 2022 Share Posted October 21, 2022 I had a similar experience at Thai Watsadu. Wanted to return an unopened item becasue wrong size despite the seller telling me it would fit. Went to the return counter where they conveniently have a printout of the refund policy which stated that they would just refund the money to my card. Clerk there said that's not possible and we can just get a voucher. I pointed out that there is a clear printed policy for refunds hanging right next to him which says otherwise. A lot of back and forth and they said OK but now I need to sign this huge staple of papers and btw they need my passport. Left me standing there waiting for 20minutes. They obviously started a whole convoluted process just to push you accepting a voucher instead which for some reason would not need all that paperwork and passport. Clearly the corporate heads of the big companies have design the process to be as cumbersome as possible. An excercise in how to not make a customer happy. I've had a much better experience at HomePro. Link to comment Share on other sites More sharing options...
ThailandRyan Posted October 21, 2022 Share Posted October 21, 2022 1 hour ago, TigerandDog said: that's not my experience with Makro. I returned an item and asked if I could get a replacement from in the store. Information desk said to go and get the replacement item. Brought it back to them, they went to the checkout processed a credit for the returned item and then scanned the replacement item. Just had to pay the difference on the spot. No issues whatsoever. All done in 10 minutes and no paperwork involved. I had the same experience but instead of at the register it was handled at the accounting office in the corner of the Rama 3 Makro store where they process the deliveries. Link to comment Share on other sites More sharing options...
Boyn Posted October 21, 2022 Share Posted October 21, 2022 5 hours ago, KhunBENQ said: Bought a 24 Watt three color LED down-light at Global. All fine until about 3 days when it was on for longer. Suddenly dimming, off, on different color... A light show. I now took a look at the LED driver (similar to a transformer) and did simple math. It's an 18 Watt driver!! TIT 1 Link to comment Share on other sites More sharing options...
KannikaP Posted October 21, 2022 Share Posted October 21, 2022 1 hour ago, wwest5829 said: Agree, and allowing that we all can have different experiences due to many variables. The only return incident with Makro for me concerned returning 3 boxes of Red Monte Clair wine. Taste was very bad. Perhaps the bottom of the barrel or having been too long subjected to heat but ... yuck. I explained that I had also tasted a second box with the same result ... undrinkable. Return price was immediate ... We don't know, perhaps they had been told of a bad batch, or others had the same complaint ... anyway. My one time return, no issue. and the lesson learnt.........Monte Clair is rubbish. You get what you pay, or don't pay for. 555 Link to comment Share on other sites More sharing options...
Popular Post talahtnut Posted October 21, 2022 Popular Post Share Posted October 21, 2022 Go to your local market, see what you buy, have a bit of banter with stallholders, support small business not corporations..A most satisfying way to prepare your grub the natural Thai way. 1 2 Link to comment Share on other sites More sharing options...
.png.3b3332cc2256ad0edbc2fe9404feeef0.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now