Customers Complain of Bank App Deducting Money Every Minute by 33.28 Baht

[webfact]

 

"TTBThanachart Bank" has clarified after customers complained of the bank app deducting money every minute by 33.28 Baht.

 

Following a viral post on the Drama-addict page warning of a popular bank app deducting money every minute without the account owner even using the app or conducting any transactions, concerns arose. What's happening? The 'banking app' deducts money every minute without being in use, reported Daily News.

 

Recently, on the official Facebook page of Thanachart Bank, netizens gathered to discuss and criticize the issue of customers being drained money by the bank app. Comments flooded in, asking, "Is there no action regarding customers being drained of money on their own? What's causing this?"

 

The page administrators of the bank responded, stating, "The bank is aware of the matter and is not taking it lightly. We are urgently investigating all affected transactions. Any transactions not initiated by the cardholder and verified will be refunded within 5 business days.

 

The bank has a real-time abnormal transaction detection system. Therefore, customers can trust the system and the bank's security measures.

 

Customers can also choose to enable or disable online usage functions through the ttb touch app by going to Settings >> Debit Card Management >> Set Spending Limits and Card Usage >> Authorization >> Select Disable Online Purchase Authorization.

 

However, abnormal transactions are initiated by external parties and are not due to internal data breaches or mobile banking hacks."

 

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[smedly]

employee !00%

 

 

[mikebell]

1 hour ago, webfact said:

The page administrators of the bank responded, stating, "The bank is aware of the matter and is not taking it lightly.

At 32 baht a minute they are laughing all the way to the bank!

[doctormann]

As per the bank's response:

 

'Customers can also choose to enable or disable online usage functions through the ttb touch app by going to Settings >> Debit Card Management >> Set Spending Limits and Card Usage >> Authorization >> Select Disable Online Purchase Authorization.'

 

Online purchase authorization should only be enabled when about to make an online purchase and should then be immediately disabled again.  I had this exact problem with my TTB debit card, some time ago.  Someone had managed to get hold of my card number and security code and had made an unauthorized purchase for 32 Baht.  I still have no idea how this happened but TTB advise me whenever my account is accessed so I was able to immediately block the card.  They issued me with a new card and refunded the 32 Baht.

 

The new card is only enabled for online purchases when I actually use it for that purpose.

[retarius]

This is shocking. It confirms my decision not to use mobile phone banking as it seems that every scam involves mobile banking. I have easy access to banks and am retired so I can afford to bank in person and not risk my funds being drained by a mobile app. My prediction is that 'the mobile app had a glitch' will become a much more commonly used excuse for missing funds. 

[soi3eddie]

Now I know why my account was empty after just 5 minutes (and it wasn't the GF).

 

[Dan O]

It is most likely not the bank or bank app but a third party that's gotten the banking info and use automated transaction software. They pick a small amt for each transaction so that the banking software doesn't kick in to stop them. Once the money is out it disappears as banking regs in Asia are lacking for safety and security bank to bank.

[kwilco]

So, not their fault then? Outside operators?

 

Doesn't really matter, does it? ...it just must STOP!

[Sophon]

38 minutes ago, retarius said:

This is shocking. It confirms my decision not to use mobile phone banking as it seems that every scam involves mobile banking. I have easy access to banks and am retired so I can afford to bank in person and not risk my funds being drained by a mobile app. My prediction is that 'the mobile app had a glitch' will become a much more commonly used excuse for missing funds. 

 

This has nothing to do with the mobile app, the transactions are debit card transactions hence the banks advice to disable online purchases via debit card management:

Quote

Customers can also choose to enable or disable online usage functions through the ttb touch app by going to Settings >> Debit Card Management >> Set Spending Limits and Card Usage >> Authorization >> Select Disable Online Purchase Authorization.

 

If the customers didn't have the mobile banking app, it would probably take them a lot longer to notice the fraudulent transactions. 

[Tropicalevo]

7 minutes ago, Sophon said:

This has nothing to do with the mobile app

 

 

I am not so sure.

The fact that you have to use an app to stop it leads me to think otherwise!

There is no 'debit card management ' on my online banking software on my laptop.

The fact that the app allows it to happen.....?

What is the default on the app.

Edited February 20 by Tropicalevo

[Sophon]

26 minutes ago, Tropicalevo said:

 

 

I am not so sure.

The fact that you have to use an app to stop it leads me to think otherwise!

There is no 'debit card management ' on my online banking software on my laptop.

The fact that the app allows it to happen.....?

What is the default on the app.

 

I am sure. These kind of fraudulent transactions is nothing new, as a matter of fact I was one of the victims of an earlier wave of small (around 30 Baht) fraudulent debit card transactions. 

 

It's not the app that allows or disallows online debit card transactions, it's the settings on your card in the bank's central system that does that. The app is just one way that you can change those settings, another option is to go to your branch and ask them to do it. Using the app is just quicker and more convenient.

[John Drake]

Knew it. All the people in other topics saying my worries about being forced to use phone apps for banking were unfounded, well, let's see what happens when you have your money disappear into one of these digital black holes.

[John Drake]

51 minutes ago, Dan O said:

They pick a small amt for each transaction so that the banking software doesn't kick in to stop them.

 

I found out last week that I am only notified through a text message of a banking transaction if it is 50 baht or more. Was told if I wanted to be notified of lesser amounts, then I need to pay extra.

[StayinThailand2much]

46 minutes ago, John Drake said:

Was told if I wanted to be notified of lesser amounts, then I need to pay extra.

 

Let me guess; 33.28 baht per message?

[noobexpat]

Daft old men and their "i knew it" statements. As always.

 

[transam]

50 minutes ago, John Drake said:

 

I found out last week that I am only notified through a text message of a banking transaction if it is 50 baht or more. Was told if I wanted to be notified of lesser amounts, then I need to pay extra.

My bank it's 500bht...

[flexomike]

1 hour ago, Sophon said:

 

This has nothing to do with the mobile app, the transactions are debit card transactions hence the banks advice to disable online purchases via debit card management:

 

If the customers didn't have the mobile banking app, it would probably take them a lot longer to notice the fraudulent transactions. 

I use Bangkok Bank and I get an sms message for every transaction on my account

[transam]

2 minutes ago, noobexpat said:

Daft old men and their "i knew it" statements. As always.

 

What "knew it" statements......?  🤔

[transam]

Just now, flexomike said:

I use Bangkok Bank and I get an sms message for every transaction on my account

Over 500bht...?

[John Drake]

18 minutes ago, StayinThailand2much said:

 

Let me guess; 33.28 baht per message?

 

Combine the no notification under 50 baht rule with something like SCB's waiver for foreigners' losses on transfers and they can suck you dry and leave you nothing and you haven't any recourse.

[TheAppletons]

20 minutes ago, transam said:

What "knew it" statements......?  🤔

Probably this one:

 

"Knew it. All the people in other topics saying my worries about being forced to use phone apps for banking were unfounded, well, let's see what happens when you have your money disappear into one of these digital black holes."

[noobexpat]

12 minutes ago, transam said:

What "knew it" statements......?  🤔

 

The ones were someone states: knew it!

Are you mentally challenged in some way?

 

[TheAppletons]

7 minutes ago, John Drake said:

<SNIP>

and they can suck you dry...

<SNIP>

  Why I came to Thailand.....

[transam]

1 minute ago, noobexpat said:

 

The ones were someone states: knew it!

Are you mentally challenged in some way?

 

Well, I thought we all were to a certain extent, take me for instance..........😜

[transam]

2 minutes ago, TheAppletons said:

  Why I came to Thailand.....

Aaaah, one of those daft old men someone mentioned, eh...............

[brianthainess]

I will not have any Bank Apps on my phone, only ATM or Cash payments for me thanks. 

 

[flexomike]

1 hour ago, transam said:

Over 500bht...?

not sure if there is a low end cutoff, I know I have bought a lot on Lazada for less than 500

 

[transam]

I pay 15bht a month for the BKK Bank SMS message when my account is used, anything under 500bht, no SMS. Their 15bht or Lazada refund under 500bht does not show, I just had a Lazada refund for 500.29bht, I got an SMS..

[scorecard]

5 hours ago, mikebell said:

At 32 baht a minute they are laughing all the way to the bank!

I'm aware of a case at a very large bank about 30+ years back, the bank had some level of basic computerization.

 

After an investigation the bank discovered that an employee was skimming 25 satang off every account early morning and once a week or similar.

 

It had gone undetected for many months, but when investigated the employee was charged and did jail time. 25 satang not even noticed by 99.9% of customers but together quite sizeable total amount. 

[arick]

Another bank three years ago took my money and thousands of other customers never did get the money back or another free debit card