Ordering an aircon from BigC

[mike111]

I'm thinking of ordering a 9000BTU aircon from BigC online.

The website (at least its English version) says installation isn't included.

So do they just deliver the box & it's up to customer to find a technician to install it?

or can I pay for installation while ordering?.

 

Thanks 

[observer90210]

Kindly don't mind me asking,  but why not do research first on a reliable installer in your area and get him to also supply the unit ?

 

Could cost a bit more but it avoids all the mail order hassles, "lost" parcels, warranties etc...?

Edited August 18, 2023 by observer90210

[KannikaP]

6 minutes ago, observer90210 said:

Kindly don't mind me asking,  but why not do research first on a reliable installer in you area and get him to also supply the unit ?

 

Could be a bit more but it avoids all the mail order hassles, "lost" parcels, warranties etc...?

Good idea. I did that 12 months ago, and the fitter has just been to clean it, free of charge, and will do so for the next 4 years. That's good service. And the actual unit was only Bht 800 more than on Lazada but included fitting.

[blackshadow]

25 minutes ago, mike111 said:

I'm thinking of ordering a 9000BTU aircon from BigC online.

The website (at least its English version) says installation isn't included.

So do they just deliver the box & it's up to customer to find a technician to install it?

or can I pay for installation while ordering?.

 

Thanks 

why ask on here.......you should ask BIG C how much to install !!!!!!

[Liverpool Lou]

25 minutes ago, mike111 said:

do they just deliver the box & it's up to customer to find a technician to install it?

or can I pay for installation while ordering?.

What did they say when you asked them?

[soi3eddie]

2 minutes ago, KannikaP said:

Good idea. I did that 12 months ago, and the fitter has just been to clean it, free of charge, and will do so for the next 4 years. That's good service. And the actual unit was only Bht 800 more than on Lazada but included fitting.

Exactly. I would not buy Air Conditioning from anyone other than an experienced professional company who will do the fitting, maintenance and any repairs. 

 

[Wobblybob]

HomePro include fitting in their price.

[transam]

3 minutes ago, Wobblybob said:

HomePro include fitting in their price.

Thought HomePro were an expensive shop. Dohome I found sold dozens of A/C brands, my LG had free fitting, well worth a look there, if you have one nearby...

[scorecard]

30 minutes ago, Wobblybob said:

HomePro include fitting in their price.

But, been there done that, HP price included installation. INstaller guy arrived and sai 'they pay me just 500Baht, I want 5,000Baht now from you to complete the installation properly and give you a 2 year guarantee.

 

We argued, he refused to budge.

 

We caled HP (CM), heir response was 'Yes all of that is correct'. We demanded a refund which became a big mess, but we got a full refund. 

 

Family approached a local dedicated AC shop. They checked the meausure etc. We got a Mitsubishi Heavy Duty unit installed, with 4 yr guarantee for a lower price. 

 

 

[Moonlover]

We bought our A/C instore from Big C and they arranged for an engineer, at our cost of course, to deliver and install it. Have you checked to see if there is any cost advantage to buying on line @mike111?

[richard_smith237]

Wife is good in this stuff... 

 

After one of our AC's irreparably pooped itself we were looking at HomePro... it turned out the same AC we were choosing was available direct from Samsung including fitting / warranty etc. 

 

They came and did an excellent job.

 

 

But, with the AC in a different room, we've also had a 'local guy' tell us the 'refrigerant line' (whatever its called that carries the cool gas (freon ?) from outdoor compressor unit to indoor fan / ac unit) was leaking...   They'd need to run a new 'refrigerant line'. I disagreed... owner of local company comes. Explains to me that they checked everything else. I want them to re-check, they do... I asked are they sure there is no leak at the compressor (outdoor on 2nd floor, difficult to get to). Owner of company reassures me its the 'refrigerant line' leaking (somewhere inside the walls)... I conceded (knowing little about AC )... they run new exterior pipes to the compressor, drill a 5" hole in the exterior wall to run it through to the compressor etc...  

AC works fine for half a day...  they come back... re-charge the freon. I make them stay and check the pressure an hour later, it's lost pressure. 

They concede, take the compressor unit away with them...  find a leak, repair it for free and re-install the compressor. 

All good - except I've paid for a repair which was never needed, have external ducting I never needed, a 5" hole in the wall I never needed...  and only ever needed a new coil on a compressor unit !!! 

 

Summary - we're in Thailand !!!...   Its luck when we don't get complete chancer !!!  (this guy was recommended by other people in the moo-baan !!!).

 

 

 

 

[mike111]

Given all the aforementioned, any recommendations on shops in Jomtien which would also install the aircon?.

 

 

[J Branche]

These are my tips as a landlord.

 

The AC installer is very important for the proper operation, longevity, and reducing further service calls.  Buying from bigger, reputable company and asking questions about installer price, what parts are included, will installer flush copper line when changing refrigerants, and warranty from Manufacturer and if store offers extended warranty will allow greater success.

 

AC buying advice, if you need quiet check the fan speed dB AND cfm. Check interior/exterior compressor dB.  Check if it is Inverter type, most other types have hard start/stop noise, Check efficiency how many Star (SEER), Buy a popular brand Mitsubishi, Daikin, Etc, most installers will know how to install and Parts availability will allow you to be without AC for shorter time.

 

Recently purchased 12,000 btu Mitsubishi from major retailer, they sent an unqualified installer.  AC had R32 leak at interior connection (Bad Flare fitting) 4 visits to fix.  This is checked by charging system, documenting pressure, waiting at least 15 minutes to see if pressure changes.  Additionally using soapy water spray bottle on fittings can show a leak.  I made them send new tech, Qualified professional, did and checked everything correctly without instruction.

[KhunLA]

I think all of ours, except 1 (Sharp) were from HomePro & Mitsubishi units, 3 houses, 10 units (4/4/2) and never an issue, along with competitively prices.

 

Present 2, inverter (heavy duty) and excellent, using very little electric.  One running almost 24/7, the other 6-8hr a day.

[TimeMachine]

Go to. Big C store and chat to staff. 

Ive bought in store a few times and was offered installation. Sometimes free. Sometimes not. 

My guess they'll get someone for a decent price. 

 

In Australia install is about 16,000 baht.  So it paid to buy pressure gauges and vaccum pump and do myself.  Its not hard but there is a precise procedure. Youtube shows the way as usual. But in thailand its so cheap. 

[Peterw42]

Unless you use a local mom and pop shop for the install, the big box stores are usually just using the same contractor/s around Pattaya. 

I know for a fact the same guy does BigC and homepro installs, and the day he worked at one of our properties, was wearing a powerbuy Tshirt.

People are kidding themselves that there are teams of professional licensed installers for each brand and each shop.

[brianthainess]

When I got my A/C from the Big One, I was told fitting is 'Free", I asked how long before you can come to fit it? Oh if you take it with you now 2k discount, loaded on my pickup, so when will you come to fit it? We not fit it now we gave you the 2k discount  got a local guy to fit it 1500b.

[sungod]

10 hours ago, mike111 said:

Given all the aforementioned, any recommendations on shops in Jomtien which would also install the aircon?.

 

 

Check out Numchai on Sukhumvit, almost opposite Pattaya Klang junction. 

 

I've bought a few air cons from them over the years, they have fitted all of them and never had an issue. They are willing to 'deal' an their after sales is OK too. 

 

https://numchai.com/?___store=english&___from_store=thailand

[Grusa]

11 hours ago, mike111 said:

Given all the aforementioned, any recommendations on shops in Jomtien which would also install the aircon?.

 

 

Not Jomtien, but close, try this guy. Very helpful, good workers.

 

https://maps.app.goo.gl/cPaJDNSbgyGr53uv8

[Hamus Yaigh]

14 hours ago, blackshadow said:

why ask on here.......you should ask BIG C how much to install !!!!!!

Isn't that the whole point of having this website?

[KhunLA]

54 minutes ago, Hamus Yaigh said:

Isn't that the whole point of having this website?

Yes & No, but for the OP, we would have to know which Big C it's coming from and their policy.

 

That's one of those long piece of thread question.

[BillyBloggs]

We have purchased 2 A/C units in our town(Lam Plai Mat) from the local Elec store, first one was in our first place we got it taken out and moved to our place here, we then purchased a second for the lounge and got that installed, never had a problem and get them cleaned each year

[topt]

2 hours ago, sungod said:

Check out Numchai on Sukhumvit, almost opposite Pattaya Klang junction. 

 

I've bought a few air cons from them over the years, they have fitted all of them and never had an issue. They are willing to 'deal' an their after sales is OK too. 

 

https://numchai.com/?___store=english&___from_store=thailand

Has the OP ( @mike111 )compared prices Big C vs HomePro vs Numchai? If mobile all the stores are very close to each other in Pattaya.

 

Agree with post above. Had a professional install last year from them and they matched an online advertised price for the unit. They will also tell you exactly what is included in the free install in terms of length of runs of ducting and any electrical work.

Installation will obviously depend on whether replacement or complete new install, house, condo etc and may need a site visit first - which I insisted on due to potential install issues.

[glegolo18]

18 hours ago, mike111 said:

I'm thinking of ordering a 9000BTU aircon from Big C online.

The website (at least its English version) says installation isn't included.

So do they just deliver the box & it's up to customer to find a technician to install it?

or can I pay for installation while ordering?.

 

Thanks 

In Thailand it is absolutely worthless to buy aircons and white goods at Big C, Makro or Tesco. Buy at local shops instead, even if a few baht expensier, then you have home delivery, and they will upon you ordering it, install it for you...... DONT buy at Big C... worthless..

 

Edited August 19, 2023 by glegolo18

[transam]

1 minute ago, glegolo18 said:

In Thailand it is absolutely worthless to buy aircons and whiote goods at Big C, Makro and Tesco. Buy at shops instead even if a few baht expensier, then you have home delivery and they will upon you ordering it, install it for you...... DONT buy at Big C... worthless..

 

What problems did you have buying A/C from BigC....?  ????

[KhunLA]

1 hour ago, glegolo18 said:

In Thailand it is absolutely worthless to buy aircons and white goods at Big C, Makro or Tesco. Buy at local shops instead, even if a few baht expensier, then you have home delivery, and they will upon you ordering it, install it for you...... DONT buy at Big C... worthless..

 

That would really depend on which Big C, which brand/model (current) and of course, who is installing it vs price.  

 

Would hope anyone buying is researching the brand & models available, before just buying of the display.  Read the specs & ratings.

[mike111]

I was thinking of either ordering from BigC online or in-person from the branch of Sukhvmit Road near the Outlet Mall.

 

Any experience with Haier / LG ?

Edited August 19, 2023 by mike111

[topt]

59 minutes ago, mike111 said:

I was thinking of either ordering from BigC online or in-person from the branch of Sukhvmit Road near the Outlet Mall.

 

Any experience with Haier / LG ?

is it a brand new install or a replacement for an existing?

[mike111]

Brand new install.

[KannikaP]

20 hours ago, KannikaP said:

Good idea. I did that 12 months ago, and the fitter has just been to clean it, free of charge, and will do so for the next 4 years. That's good service. And the actual unit was only Bht 800 more than on Lazada but included fitting.

Whoever put the SAD emoji, please come on and tell me why, thanks.