Following an online uproar when a restaurant owner confronted a customer who had left a negative review, the owner herself sought to clarify events. She states she did not intend to cause distress but rather to understand the customer’s complaints.

 

The owner identified only as Tum elaborated on what happened regarding the negative review. The customer accused the unnamed Thai restaurant of underserving, and Tum claimed this directly lead to a drop in customers and income loss.

 

Bad reviews online are inevitable, as keyboard warriors hurl complaints they wouldn’t dare say to the business owner’s face. But the disgruntled owner took it personally and went to the negative reviewer’s house to confront him.

 

Tum admitted that while visiting the customer’s house seems unorthodox and way over the top, their primary intention was not hostile. Tum sought only to have a proper conversation to understand the customer’s dissatisfaction.

 

Tum further explained how the negative review had prompted suspicion about the credibility of the restaurant. Business operations were running normally, with no reductions in serving portion sizes. But the negative review turned people away from dining at the restaurant.

 

By Nattapong Westwood

Caption: A negative review over portion size led the restaurant owner to confront the customer at his house. (via OA Waraphorn Facebook)

 

Full Story: https://thethaiger.com/news/national/restaurant-owner-confronts-customer-following-negative-review-calls-for-fair-treatment

 

-- © Copyright Thaiger 2023-07-31

 

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Everything about Thais has been written here so many times. And obviously it is all true.

Great story as usual. No details..no outcomes...no point

5 minutes ago, Ben Zioner said:

Everything about Thais has been written here so many times. And obviously it is all true.

Such as what, specifically?

5 minutes ago, Kenny202 said:

Great story as usual. No details..no outcomes...no point

Unless you bother to read the link that the OP came from!  Full details and full outcome, and the point explained.

13 minutes ago, snoop1130 said:

Tum sought only to have a proper conversation to understand the customer’s dissatisfaction.

tum should just accept that some people may not like her food or her service. such is their right. 

 

14 minutes ago, snoop1130 said:

Tum further explained how the negative review had prompted suspicion about the credibility of the restaurant. Business operations were running normally, with no reductions in serving portion sizes. But the negative review turned people away from dining at the restaurant.

welcome to the wonderful world of running a business tum. 

Thailand has strict antiquated defamation laws ....  remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. 

 

 

Leaving a "bad" if its warranted or reflects accuracy isn't being a "keyboard warrior". Seems the writter was slightly biased on they story by this comment.

 

23 minutes ago, steven100 said:

Thailand has strict antiquated defamation laws ....  remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. 

 

 

Koh Chang

12 minutes ago, bignok said:

Koh Chang

oh right ...  KC ...

I guess most of us think the customer didn't receive enough of what he ordered and complained. And the seller was upset.

 

But imagine for a minute that the seller did sell the correct amount and good quality and the customer just complained. What then? I would understand if the owner would be angry about a bad review for no reason and if he visited the customer to find out why he complained.

 

Do we really know what happened? I think both versions could be true. 

It is annoying though when sellers use exaggerated portion sizes then when you order the real size turns up, i had the same with a restaurant on Buakhao, totally misleading photo used

Here in the UK I have seen reviews that have slated a business but I have also seen some brilliant rebuttals by businesses who were apparently unfairly reviewed. 

No one is muzzled as long as there is no hate against race, religion or sexuality. 

That seems the sensible way forward to me. 

I’m sure that one review significantly jeopardized the whole business 

I have lived in many countries around the world.  One thing in common are the

photos and/or plastic replicas of some of the dishes on menus.  Very seldom

does the dish received look exactly like the picture or plastic replica.  I do

believe when it comes to portions, the current raw food prices might be the

cause and anyone getting less than what they feel they should get, should

immediately speak with the manager and not leave and write a negative report

unless there is a valid reason.  If not happy with the manager's response, just

never return to that restaurant.  But I notice in today's world that there are a 

lot of unhappy people who look for any reason to complain.  As my wife and

daughter tell me all the time "Hey dad just chill!"  Hope all have a healthy and

happy life.

8 hours ago, Liverpool Lou said:

Such as what, specifically?

As he says "everything"

I really do not want to eat there now. That woman might go off on me if I  don't smile like fool pretending everything is wonderful.

8 hours ago, Kenny202 said:

Great story as usual. No details..no outcomes...no point

It's all in the linked article.

39 minutes ago, scubascuba3 said:

It is annoying though when sellers use exaggerated portion sizes then when you order the real size turns up, i had the same with a restaurant on Buakhao, totally misleading photo used

A bit like McDonalds, Burger King, KFC, Etc,Etc.......

Oh my god.

 

Grow some will you?

8 hours ago, Liverpool Lou said:

Unless you bother to read the link that the OP came from!  Full details and full outcome, and the point explained.

Nope, one click and that's it.  Aseannow got me to this page, no further for me thanks.

8 hours ago, steven100 said:

Thailand has strict antiquated defamation laws ....  remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. 

 

 

Was it not Koh Chang??

8 hours ago, steven100 said:

Thailand has strict antiquated defamation laws ....  remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. 

 

 

Or maybe Koh Chang?

8 hours ago, Liverpool Lou said:

Unless you bother to read the link that the OP came from!  Full details and full outcome, and the point explained.

The point being she was super horny.????

8 hours ago, Liverpool Lou said:

Such as what, specifically?

Gross  bait.

People can't face the truth in Thailand. A negative review means that there was something wrong in the eyes of the customer.. A reason to pay attention to by the restaurant to improve things.. Only 5 stars ratings are unbelievable as everyone all over the world aren't perfect. But Thailand is more worried about losing face than live in the real world.

I only complained once at a Thai restaurant and don't recommend that anyone does. I only that said the food was cold and asked for it to be reheated. It came back half an hour later, cold and perhaps tampered with. Yes, it was very busy  It was pre internet.

4 minutes ago, huyuli said:

I only complained once at a Thai restaurant and don't recommend that anyone does. I only that said the food was cold and asked for it to be reheated. It came back half an hour later, cold and perhaps tampered with. Yes, it was very busy  It was pre internet.

Time to get over it perhaps.... having the food served fast and hot, but having to wait for rice until it is cold already, is part of the fun!

Reading this story and then the one regarding a Taiwanese lady wanting to measure the boyfriend's wedding tackle indicates some people are, allegedly, getting short measures. ????

Journalism at its best:).

May I review the Asean Now-writer here ?